TC

Tasnia C. 2 years ago • From Google

Rating

Great

Great gp with frustrating appointment booking system

I've been a patient at this GP practice since 2015, and the staff are genuinely friendly. Dr Sebastian Ambrozie, in particular, is exceptional. My family and I really appreciate him. The waiting times are also quite reasonable. However, I'm frustrated with the new appointment booking process. Previously, booking was simple - just a phone call or walk-in. Now, I must complete a form, wait for it to be reviewed, and then hope I get an appointment. Additionally, phone consultations are not effective; how can a doctor accurately diagnose an issue without a physical examination? I long for the previous booking system, as the current method is incredibly inconvenient. Repeatedly, either myself or my parents encounter issues with the online form. For instance, last Thursday at 3pm, the form was unavailable until 8am on Monday. My mother has also struggled to submit the form after hours, which seems absurd for an online system. Why should an online form be restricted by the practice's physical operating hours? I want to be clear that I'm not criticizing the practice. Most, if not all, staff members are wonderful, and I personally have never had a negative experience with this GP.

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