Brook Medical Centre

Absolutely terrible medical professionals. I endured an excruciating wait of almost six years to get a cyst addressed, and they ultimately failed to treat me. After switching to a new healthcare..

I was pleasantly surprised by a call from Katie, the same representative I had previously spoken with about pending test results that I had followed up on multiple times. Despite her undoubtedly..

Absolutely dreadful service from this medical practice. The moment I changed my address, I've been plagued with constant frustration. Their appointment scheduling is a complete mess, and the staff's..

Absolute nightmare of a medical practice in Stoke. They misplaced my referral three times, and the receptionists are completely clueless - I had to contact two hospitals just to discover they should..

I visited the medical practice yesterday evening around 7pm, grappling with severe back pain that has plagued me for approximately 5 years. My hope was to gain some understanding of my condition...

Becky Provided Exceptional Care to Victoria Birks During Today's Medical Appointment and Deserves High Praise for Her Outstanding Service at Brook Medical Centre This Morning

Got in touch to schedule a doctor's visit, and Charlotte was incredibly kind during our phone conversation. She went above and beyond to help me, managing to secure an appointment much quicker than..

Impressed by the medical professionals and administrative team, but frustrated by the lengthy automated phone system that requires listening to almost three minutes of recordings before reaching a..

Would have rated zero stars if the option existed. Utterly unable to process a recurring prescription for my elderly grandmother for three consecutive months. We've been forced to obtain emergency..

Edit 14/09/2021 Their scheduling system is completely inadequate. Despite being told to call on a specific day, I'm unable to reach anyone via phone, and they lack even a basic answering machine or..

Terrible service, impossible to schedule a visit. Spent an hour on hold, only to be informed that no appointments are available.

As someone who has been personally managing depression for years, I reluctantly sought their assistance when I was on the brink of total emotional collapse. When I reached out hoping for support,..

Zero stars would be too generous. Completely incompetent service that should be steered clear of at all costs!!

Typically, I experience lengthy wait times, but today was remarkably swift.... After coming back from a brief absence, I realized I'd forgotten my medication and was anxious about whether I could..

Navigating their appointment booking system is a frustrating ordeal. You're forced to endure a lengthy 2.5-minute recorded message before even attempting to schedule, and one mistimed button press..

I cannot emphasize enough how terrible this medical practice is. The phone wait time is an excruciating 35 minutes minimum, and their online services are completely non-functional. The receptionists..

Challenging to provide a comprehensive assessment without evaluating each aspect separately. The receptionists are friendly and competent in their roles, and the medical staff are skilled and..

Told to arrive at 12:15, and now it's been half an hour of waiting - what a complete farce

Exceptional medical staff from physicians to nursing team and front desk personnel - truly outstanding care and professionalism throughout my entire experience.

I extend my heartfelt gratitude to Dr. J Gilby and the entire medical staff for their four decades of compassionate care provided to my mother, Barbara Hankey, and my father, Stan. The thoughtful..