Orchard Surgery

They showed complete indifference to my critical respiratory issue and simply directed me to the emergency room without any assistance!!!

Ok, medical practices are undeniably swamped, which I understand. That's precisely why I proactively obtained my flu and Covid vaccinations elsewhere to minimize their workload. However, their..

Dr. Green and the front desk team at this medical practice are truly outstanding. The surgical services and Lloyds pharmacy associated with this clinic are also top-notch.

Friendly medical team and skilled physicians

Complete chaos at this medical practice. Spent over sixty minutes on hold trying to reach the front desk during what should have been a relatively calm period on a Thursday morning, according to..

Terrible general practice in Dereham - impossible to secure a consultation and they're completely ineffective at managing chronic health conditions

After enduring a frustrating 40-minute phone queue, you're abruptly dismissed with a curt directive to use the website instead. Following their online process, you receive an absurd automated..

Thought the facility had improved, they promised a callback regarding my blood tests and I trusted their word. But no follow-up ever came, though fortunately I can access my test results online and..

My partner recently received his influenza immunization at Orchard surgery, and he was thoroughly impressed by the seamless process and excellent operational efficiency. The entire experience was..

Getting a medical appointment here is a nightmare! The front desk staff seem more focused on blocking access to care than actually assisting patients. As a type one diabetic with a critical health..

Extremely problematic medical practice with significant staff misconduct issues. The workplace environment appears to be characterized by persistent bullying, and there's a clear lack of adequate..

A completely unacceptable medical practice with shockingly poor standards of care and professionalism. The entire experience was frustrating and deeply disappointing from start to finish.

On two separate occasions, the healthcare providers failed to correctly identify my children's skin conditions, relying solely on photo consultations. The first time, they misdiagnosed a rash as..

Not sure what's become of this medical practice. The staff turnover seems as unpredictable as the weather. Doctors' details posted on the entrance are no longer accurate. What's happened to their..

No joined up care with a named Dr. It seems they phone round for staff each morning. Only get to see a nurse not a Dr. Having problems getting blood pressure medication due to incompetence in..

Scheduling can sometimes be a challenge. However, overall, the experience is satisfactory. The staff tends to be accommodating, and in most instances, they maintain a punctual workflow.

I am completely dissatisfied with Orchard Surgery, which has seriously deteriorated along with their medical staff! Back in October, I was misdiagnosed in a way that nearly killed me, as they..

The employees were welcoming and went out of their way to assist me.

Spent more than 60 minutes waiting in line, only to be informed I need to call back the next day... they should simply disable their phone lines when they're overwhelmed and spare customers from..

Absolute worst general practitioner in the area - AVOID AT ALL COSTS. It's impossible to secure a timely consultation when you're unwell. They simply redirect you to call 111 or visit the walk-in..