RH

Ralph H. 2 years ago • From Google

Rating

Average

Great medical care with one receptionist hiccup

I can't understand why people are criticizing this medical practice. Over my 18-month experience, I've encountered several health issues that they've addressed quickly and effectively. Their purpose isn't to be your emotional support or closest companion. If they successfully treat you, be grateful. UPDATE 2 years later: Now I fully comprehend. The physicians are excellent. The front desk staff, however, is problematic. Called on Friday to schedule an appointment. They claimed they don't accept phone bookings (contradicting previous statements from the owner online). They instructed me to use the website. The staff spoke to me condescendingly, implying I was incompetent for not knowing to use the AskMpGp button instead of the standard appointment booking button, and then abruptly ended the call when I sought clarification. The customer service interaction felt reminiscent of the brusque, dismissive style of Kenneth Du Beke from the TV show Benidorm.

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