Chelmer Medical Partnership (Tennyson House Surgery)
SL
Sarah L. 3 years ago • From Google
Great
Since the pandemic began, I've been receiving care here, so I can't compare to pre-Covid times. Overall, my experience has been positive. The healthcare assistants excel at blood draws, making me feel completely at ease - something other clinics struggle with when accessing my veins. Some doctors are outstanding, especially Dr Owen, who is incredibly attentive, thorough, and genuinely listens with kindness. Other physicians can seem hurried and less engaged. The reception staff are generally very helpful, though booking appointments remains challenging. The online system now allows me to schedule appointments two weeks in advance, which is an improvement. However, securing urgent consultations is still difficult, with morning phone queues often leaving patients as far back as 50th in line. I've encountered other GP practices that permit website bookings from 7am for same-day appointments, and I believe Chelmer Medical Partnership would greatly benefit from adopting a similar approach.
thusyanthan r.