Five Valleys Medical Practice

A top-notch medical practice that truly embodies warmth and expertise. The staff demonstrates exceptional care and attentiveness.

This general practice is hands down the most ineffective healthcare provider I've encountered. Their appointment system is strictly online, with an extremely limited 3-hour booking window. For..

Been anticipating a call from the medical office since 11 AM, and still no contact. Now they claim they're closed, despite their website stating they're open until 6:30 PM. This is absolutely..

Maddi, the receptionist, exudes politeness and charm, creating a welcoming atmosphere. However, my experience with Amber left much to be desired. Her phone manner was abrupt and lacked empathy,..

Following my negative review (below) of a recent doctor's appointment, I received a swift and proactive response from the Practice Manager who initially called me and then set up a meeting. Our..

We're deeply worried about our child's health, and this experience has only heightened our anxiety. After enduring a frustrating 20-minute phone wait, we were essentially dismissed, with the surgery..

Completely astounding how this 'digital' prescription platform shuts down as early as 11am on certain days. The quality of service has undeniably deteriorated. Scheduled phone consultations are..

Useful medical practice. Excellent doctors. Delightful front desk team. Accommodating for all our son's healthcare requirements. Attempted to submit an additional review today, but the system only..

Absolutely abysmal service - despite their stated hours until 6:30 PM. The staff openly admit they cannot accommodate urgent consultations because the physicians have already departed - as confirmed..

I feel like my health concerns are being brushed aside unless I'm being warned about life-threatening medication interactions. Exercise caution; not all medical professionals demonstrate the..

Scheduling an appointment is impossible through their online system, and their phone support is nonexistent - I get disconnected every time. Absolutely terrible service, and I'm definitely switching..

Terrible experience since the merger of these medical offices. Scheduling an appointment is completely futile. The front desk personnel are entirely unhelpful and unaccommodating. I strongly advise..

Attempted to schedule a consultation today, but encountered frustration. Staff claimed to be on a meal break, and incoming calls were being ignored. Completely unacceptable. I'll be returning to my..

I've consistently had excellent encounters at this clinic. My kids were accommodated quickly after I submitted their online appointment requests. For my own appointments, I experienced a brief..

Top-notch customer care and incredibly welcoming personnel

Scheduling an appointment is impossible, I've called repeatedly and been brushed aside. The service at Locking Hill was far superior - at least there you could communicate with a physician, even if..

Called yesterday seeking a medical consultation or doctor discussion, but reception informed me they were fully booked and advised contacting 111. I attempted to explain my critical situation with..

Endured over 20 minutes on hold before finally reaching a representative, only to have the call abruptly terminated. Upon redialing, I discovered the office had shut down for their lunch break...

I encountered a slight issue with my repeat prescription, and they informed me via email that it would be ready for collection in 2 to 3 working days. It wasn't showing up on my NHS app, but..

Staff at the front desk displayed a terrible attitude. Completely unhelpful and a total disappointment. Absolutely worthless experience!