Hazeldene Medical Centre

Absolutely zero customer support to be found. Complete lack of any assistance or help available. Utterly disappointing experience with zero responsiveness.

After relocating to Scotland in September, I've been struggling to get my medical records transferred to my new general practitioner. Contacting the reception has been incredibly frustrating, with..

URGENT: RECEPTION TEAM NEEDS IMPROVEMENT The previous reception staff demonstrated professionalism and empathy, but the current team appears severely lacking in fundamental competencies. I've..

If you're battling mental health challenges, steer clear of this practice, particularly Dr Mughal and Dr Corriette. I've consistently been dismissed, with my depression labeled as "merely mild"..

Despite having relocated years ago, their administrative system persistently and inappropriately keeps me enrolled, which has created complications with my current primary care physician..

I find it quite unjust that despite arriving for my scheduled 10:50 bloodtest at 10:20, I was left waiting until 11:20, while another patient who just walked in at 11:15 was immediately called for..

Completely worthless experience. I spent 3 hours traveling for a post-surgery wound check, only to be told there's no infection. When I asked a single question, the doctor was unable to provide an..

My mother underwent treatment here, and I was left with a deeply unpleasant experience. These healthcare providers show complete disregard for patient comfort - my mother battled cancer and..

I absolutely love this general practice team! Their treatment of me is consistently considerate and kind. The real issue lies with the NHS system, not the dedicated professionals working within it ❤️

Unprofessional and unmotivated staff! I abandoned their services due to their lack of care and responsiveness during my illness. Completely unacceptable!

Absolutely dreadful reservation procedure. Attempted to schedule an urgent appointment through a mandatory automated system, only to be met with another automated text message after a full day,..

Recent update. My scheduled appointment was abruptly cancelled, and the hospital falsely claims they attempted to reach me. The sole missed call I received was for a mental health appointment where..

Utterly unacceptable service that hits rock bottom. The leadership of this medical practice desperately needs to be replaced immediately. How is it possible to have a single, completely ineffective..

STEER CLEAR STEER CLEAR STEER CLEAR!!!!!!!! If I could assign zero stars, I would. The quality of service at this practice is not just unacceptable, but downright hazardous, negligent, and..

The surgery rang me to come in for medical assessment. I got the text confirming the appointment. I came into the surgery and was told that there was no appointment. After searching their computer..

I'm perplexed by the negative feedback, as my experience with this GP practice has been nothing short of excellent over the past year. While my interactions have primarily been administrative, such..

The level of service here is absolutely abysmal. I've dispatched two right to choose communications over the past half year, and received zero response. Once more today, they scheduled a..

Nearly four months after my wife's foot x-ray, we were left completely in the dark about the results. No communication—not a single email or text message—came from the medical facility. We were..

Completely absurd. Scheduling an appointment is impossible. You're left hanging on the phone for 10 minutes, then redirected to an automated system, and expected to submit photos of your issue. This..

5 stars for the Healthcare Team. I visited Crest Medical Centre today and was thoroughly impressed. The familiar front desk Receptionist greeted me with a warm smile, which was delightful. I'd also..