Cardiff Bay Surgery

Getting an appointment with this GP can take up to a week, which is typical nowadays. However, if your situation is pressing and you provide the reception team with comprehensive details, they'll..

Absolute bottom of the barrel doctor - completely incompetent and utterly useless.

The front desk personnel display an appalling lack of courtesy and professionalism. One employee in particular, named Neris, stands out as especially discourteous. The staff's behavior is completely..

Avoid this medical practice at all costs. Phone wait times are excessively long, often stretching beyond 40 minutes. Scheduling a telephone consultation typically requires a wait of two weeks or..

The staff at the front desk come across as intimidating and unfriendly, making me feel uncomfortable and unwelcome during my visit.

🚨🚨🚨🚨I strongly advise everyone to switch their healthcare provider, as these medical professionals are absolutely terrible. Patient well-being seems to be the last thing on their mind, with..

I'm thoroughly frustrated with receptionists attempting to act like medical professionals. As someone relying on heart medication, I constantly find myself caught in a frustrating back-and-forth..

Every aspect of their service seems dysfunctional. I've repeatedly been refused appointments and necessary medical care. When I actually secure an appointment, the staff member answering the phone..

The Butetown location is fantastic! Dr Alauddin is an exceptional physician who thoroughly investigates patient concerns and demonstrates genuine compassion. Additionally, Samina at the front desk..

This surgical practice is absolutely top-notch. The front desk staff are incredibly welcoming, and the unique dynamic of the two doctors being married adds a special touch. It truly feels like a..

Thank you all the receptionist is so kind and knowledgeable on top of things again I appreciate all the help I have received

Spent nearly an hour on hold, only to have the representative abruptly disconnect the call without offering any assistance whatsoever.

This medical facility demands serious scrutiny or immediate closure! The receptionist displays an appalling attitude and lacks the competence to distinguish genuine medical emergencies. The doctor's..

today went get injection and there was two medican studunt was there and they give us injection which is very good

Staff at the front desk displayed a complete lack of professionalism and basic customer service skills. Their attitude was dismissive and unhelpful, making the entire check-in process uncomfortable..

I recently moved my medical care to this clinic from Saltmead. With several critical, ongoing health concerns pending cardiac surgery, I attempted to reach a physician today. Throughout the day, I..

Samina truly stands out as an exceptional medical receptionist. Her genuine kindness, professional efficiency, and empathetic approach transform every patient interaction into a positive encounter...

Every attempt to refill my essential medication has resulted in a month-long struggle. I can't help but feel concerned for those with intricate health challenges and extensive pharmaceutical..

I brought my young daughter to the clinic with a severe fever, but they were completely unhelpful about scheduling an appointment. I was forced to go to the emergency room twice because I knew if I..

I've been attempting to obtain a prescription for several days now. During a recent call, a staff representative cut me off mid-conversation while I was seeking details. As a consequence, I'll be..