Lion Health

Disappointed with the level of care received. There were concerns about follow-up procedures not being completed as expected, and the guidance provided did not meet expectations. The overall..

The practice's service quality has declined recently. Obtaining appointments for pressing health concerns frequently leaves me feeling undervalued, as interactions with staff members come across as..

The service has improved significantly, with phone lines that are straightforward to reach and typically connect within a short timeframe. While there were no available slots on the requested day, a..

Is it actually possible to book an appointment through the online system? I haven't had any success after attempting for a couple of days.

I have been associated with this practice across several periods spanning many decades. While I have frequently encountered complaints regarding service quality and appointment availability, I felt..

The telephone system is frustratingly inefficient and impersonal. Upon contacting the practice, you become merely a number in a system; you wait through automated messages and speak with staff..

Why schedule an appointment for a flu vaccination if you still have to wait in the queue for 30 minutes? This was a disappointing experience.

Extremely frustrating experience with the service here. The wait time for repeat prescriptions seems unnecessarily long, taking several days to process. Additionally, securing an appointment feels..

I appreciate the online booking system and find it quite convenient to use. However, I notice there isn't an option to indicate preferences regarding which clinician to see or when, unlike some..

Excellent service. I was seen by a member of the clinical team, who quickly reassured me and arranged for diagnostic imaging to be scheduled promptly. The care I received was of a very high..

Had my annual review today after needing to reschedule to fit with my schedule. The appointment started promptly and was conducted by a member of staff who demonstrated professionalism, efficiency..

What is the purpose of the new appointment system if requests cannot be processed by mid-morning due to the system reaching its daily capacity limit?

I am very satisfied with this practice as my GP, and specialists at the local hospital have expressed positive regard for the clinicians here and consider their input seriously. The healthcare team..

I'm unsure about my current healthcare provider following recent staff changes at the practice. Several clinicians I previously saw are no longer available, and I'm uncertain who now has continuity..

Since the transition to the online system, the service has deteriorated significantly. It appears that reception staff have been directed to discourage phone contact and direct all patients toward..

It is extremely frustrating to reach the practice by telephone at opening time only to be informed of a lengthy queue position that then appears to worsen significantly within moments.

This practice has significant issues with its administrative processes and procedures. The bureaucratic approach feels excessive and counterproductive, and the staff interactions fell short of..

A frustrating experience with the reception team at this practice. A referral was made for an urgent same-day appointment with a nurse. When contacting reception, my wife was initially told that no..

I have to say, from my experience, I don't think this NHS doctors surgery is deserving of such a low Google rating. If it wasn't for the outdated appointment booking system that requires calling at..

I received a referral through my GP to speak with a specialist in a particular area of healthcare. The healthcare professional called me at the scheduled time, gave me their full attention, provided..