GT

Graham T. one year ago • From Google

Rating

Excellent

Great service despite initial e consult frustration

Looking through the reviews, I understand the common frustration with e-consult and the challenges of securing a GP appointment. Recently, I visited the urgent treatment centre at RSH on a Sunday with a skin infection. The staff were excellent, prescribing antibiotics and updating my NHS health record (accessible via the NHS app). Despite initial symptom improvement, some pain persisted. I contacted Alma Road surgery and was advised to complete the antibiotic course. When symptoms continued, I returned to the urgent treatment centre on another Sunday, receiving a further 7-day antibiotic course. They updated my notes recommending GP follow-up if the issue didn't improve. Although the skin rash healed, I experienced ongoing headaches. I submitted an e-consult and received a nurse's call within an hour. She suggested the symptoms were normal and recommended paracetamol, which left me feeling somewhat dismissed. The next day, I highlighted my medical records' recommendation for GP assessment. After a brief wait, the receptionist arranged a same-morning appointment with Dr Orde-Hume. She provided a reassuring consultation, essentially confirming the nurse's earlier advice while conducting a comprehensive health check. While I don't typically write reviews, I wanted to share this experience. I recognize GP practices are under immense pressure, and e-consult offers a helpful initial screening. Moving forward, I feel confident in their established procedures for addressing health concerns. My ultimate advice? Stay healthy! 😊👍🏻

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