Alma Medical Centre
Graham T. one year ago • From Google
Excellent
Great service despite initial e consult frustration
Looking through the reviews, I understand the common frustration with e-consult and the challenges of securing a GP appointment. Recently, I visited the urgent treatment centre at RSH on a Sunday with a skin infection. The staff were excellent, prescribing antibiotics and updating my NHS health record (accessible via the NHS app). Despite initial symptom improvement, some pain persisted. I contacted Alma Road surgery and was advised to complete the antibiotic course. When symptoms continued, I returned to the urgent treatment centre on another Sunday, receiving a further 7-day antibiotic course. They updated my notes recommending GP follow-up if the issue didn't improve. Although the skin rash healed, I experienced ongoing headaches. I submitted an e-consult and received a nurse's call within an hour. She suggested the symptoms were normal and recommended paracetamol, which left me feeling somewhat dismissed. The next day, I highlighted my medical records' recommendation for GP assessment. After a brief wait, the receptionist arranged a same-morning appointment with Dr Orde-Hume. She provided a reassuring consultation, essentially confirming the nurse's earlier advice while conducting a comprehensive health check. While I don't typically write reviews, I wanted to share this experience. I recognize GP practices are under immense pressure, and e-consult offers a helpful initial screening. Moving forward, I feel confident in their established procedures for addressing health concerns. My ultimate advice? Stay healthy! 😊👍🏻
We've been patients at this medical practice for an extended period, and the quality of care has been outstanding, particularly under Dr Ord-Hume's guidance. Whenever I've required medical..
Alma Medical Centre
Mark S.
I've been around this place for more than half a century, and the deterioration is evident. Only one respectable individual remains. Some folks really need to adapt and integrate. The atmosphere is..
Alma Medical Centre
Mo B.
Terrible general practitioner - scheduling an appointment is a nightmare, taking days to secure one. After completing an e-consultation, I've been left waiting beyond the promised response time...
Alma Medical Centre
Mia R.
The absolute worst surgical experience in Southampton((( Both physicians and healthcare personnel display appalling attitudes. The receptionists, in particular, exhibit blatant racist behavior. I..
Alma Medical Centre
Jalal K.
I would have given this practice the absolute lowest rating imaginable if the system allowed it. The surgical procedure left much to be desired, and the personnel's demeanor was far from..
Alma Medical Centre
Nali N.
completely useless, you're finished if you're depending on these guys
Alma Medical Centre
Graham T.
Looking through the reviews, I understand the common frustration with e-consult and the challenges of securing a GP appointment. Recently, I visited the urgent treatment centre at RSH on a Sunday..
Alma Medical Centre
michael w.
Frustrating online booking experience with Alma. Their website provides instructions for scheduling an appointment, but when you attempt to follow through, the system indicates the service is..
Alma Medical Centre
Destiny F.
Complete garbage. Total waste of effort.
Alma Medical Centre
Flo B.
If I could give zero stars, I would. Seriously, steer clear and DO NOT REGISTER HERE! I've been with this medical practice my entire life, now at 28, and for years I've battled to receive any..
Alma Medical Centre
Katie B.
The front desk staff member exhibited an unprofessional and condescending attitude, completely failing to perform her duties with basic courtesy. Her demeanor was unhelpful and disrespectful, making..
Alma Medical Centre
Bruno J.
THIS MEDICAL PRACTICE IS COMPLETELY OVERWHELMED According to their website, the digital consultation platform supposedly opens at 8am, but when you log in at that time, you're greeted with a message..
Alma Medical Centre
damian m.
This medical center is absolutely unacceptable!!! The medical staff are completely incompetent! I spent eighteen months trying to get my blood pressure medication adjusted, repeatedly contacting..
Alma Medical Centre
games m.
I'm experiencing persistent difficulties scheduling appointments via eConsult, and it appears that communications sent to the medical facility are routinely ignored, with no subsequent action taken...
Alma Medical Centre
A W.
Absolutely dreadful experience. Steer clear of this practice unless absolutely necessary. I've been stuck waiting for an eternity just to obtain my personal health documents because of their..
Alma Medical Centre
Muhammad S.
It seems as though the medical procedure and healthcare professionals have lost hope or motivation in caring for their patients.
Alma Medical Centre
Rhianna J.
The medical professionals here are absolutely top-notch. BUT - The front desk staff are incredibly unprofessional, seemingly deriving pleasure from making sarcastic remarks to already distressed..
Alma Medical Centre
Nijam A.
I have never experienced such a maddening and inefficient process when attempting to schedule a straightforward medical appointment. The practice has apparently implemented a new approach that..
Alma Medical Centre
Nathan B.
The surgical experience was absolutely abysmal, and I'm seriously considering filing a formal complaint or pursuing legal recourse. Like every other taxpayer, I contribute significantly to the..
Alma Medical Centre
Nick H.
A complete embarrassment. There's zero communication between healthcare providers and patients, between administrative staff and patients, and seemingly among all staff members at the practice. I've..
Alma Medical Centre
A K.