Willow Tree Surgery

Absolutely appalling behavior from Doctor K! He reduced me to tears during the consultation by shouting at me when I requested a scan due to my ongoing pain. When he eventually consented to provide..

Throughout our decades-long relationship with this medical practice, spanning more than three and a half decades, we have consistently received top-tier care. The recent year and a half has..

STEER CLEAR OF THIS MEDICAL PRACTICE AT ALL EXPENSES!!! Dealing with 2 herniated discs, experiencing excruciating pain, unable to find comfort in any position - I endured a week-long wait for a..

This medical practice is absolutely dreadful. They show zero commitment to patient care. From the front desk staff to the physicians, everyone lacks professionalism. For almost twelve months, my..

The front desk staff displays a shocking lack of compassion, consistently failing to provide basic customer service or demonstrate any understanding of patient needs, even when directly approached..

Absolute worst general practice ever. You'll never be seen at the scheduled time, and they claim they'll call back, but that's a rare occurrence. Getting a medical record is a nightmare - they..

Regrettably, I witnessed firsthand the disrespectful manner in which the front desk employees addressed my ill Father. Their behavior was shockingly discourteous, displaying an abrupt and dismissive..

I'd give zero stars if possible. For six weeks, I've been unable to schedule a medical consultation. Morning calls result in being redirected to call later, and afternoon calls send me back to..

Completely unacceptable Attempting to make a phone call results in an automated system that's utterly useless, failing to comprehend anything I say and incorrectly repeating back the information..

This experience was utterly frustrating. I scheduled an urgent consultation for my child, and despite their promise to contact him between 9:30 and 11:30 AM, no call was received. Upon calling back,..

Throughout my three-decade relationship with Willow Tree surgery, I've consistently experienced reliable care. When medical attention was necessary, the service has been dependable. Recently, I..

The front desk staff act like medical experts, arbitrarily controlling prescription access. They've allowed an epileptic individual to go without critical medication for almost a full month...

Lately I've sent two separate inquiries through their digital platform, Patches, and received no acknowledgment whatsoever. I was compelled to troubleshoot and resolve my issues independently. A..

I wholeheartedly endorse this medical practice, as every team member from the front desk to the clinical staff demonstrates professionalism, empathy, and expertise when addressing patient concerns...

I am extremely frustrated with the appointment system at Willowtreesurgery, particularly their phone consultation process. The doctors claim they will call patients between specific hours (like 3 to..

I phoned at 8:04 am and endured a 30-minute wait (positioned 11th in the queue), only to have an unfriendly receptionist inform me that all appointment slots were filled and I should call back after..

I've been a patient at Willow Tree Surgery since childhood, and it truly is an outstanding medical facility with an incredible team of healthcare professionals. The practice's adaptability during..

Absolutely terrible customer service at this medical practice. Their lack of assistance is completely baffling to me.

Absolute medical office incompetence! I attempted to schedule a callback with my doctor for an essential prescription, and the interaction was ridiculous. They suggested Saturday at 16:30, despite..

Outstanding medical professionals, particularly Dr. M Handalage, though the support personnel lack warmth and interpersonal skills.