Oakwood Surgery

Attempting to schedule an appointment was an absolute nightmare. I started calling right when they opened at 8:30, and after persistently trying, I finally reached a receptionist around 10:30, only..

Always able to schedule quickly with super welcoming staff

The phone system is absolutely atrocious. Securing an appointment feels like battling for rare concert tickets. Most attempts result in no dial tone, and when you miraculously reach a live person,..

My spouse is receiving end-of-life care, and a district nurse visited. When she contacted the medical practice seeking guidance, the physicians claimed they couldn't spare time to assist someone..

Absolutely subpar, forcing me to invest in private medical treatment. Likely no different from other general practitioner offices within the struggling National Health Service.

I'm completely abandoned at every turn. Suffering from bowel bleeding, I requested a faecal test kit only to be told an appointment was necessary - yet no appointment was offered. Attempting to book..

The employees make an effort to assist you when possible

I consistently experience the reception staff as accommodating. The GPS have been responsive when I've reached out, and I've been thoroughly pleased with the results. Specifically, when I recently..

Terrible front desk staff and scheduling process - practically impossible to make a booking or get any assistance.

Would assign zero stars if feasible - absolutely the most atrocious medical procedure in all of Nottinghamshire!!

I strongly advise against this place due to the discourteous front desk staff. Multiple attempts to schedule an appointment during their stated business hours were met with an abrupt message..

My spinal stenosis condition has been expertly handled and controlled. The sole challenge I'm experiencing is scheduling and securing a consultation.

I've been receiving courteous and competent treatment ever since becoming a patient here. Despite some challenges arising from the pandemic restrictions, these were clearly beyond the surgery's..

I'm compelled to award just one star, though even that feels too generous. This medical practice is utterly deplorable. In an entire year, I've only attempted to contact them twice, both times for..

Once more, the employees were accommodating and welcoming. Despite being 24th in line earlier today, my wait wasn't extensive, and the receptionist was delightful. I consistently find no issues with..

Spent over an hour on hold, desperately trying to reach a receptionist, only to be dismissed and instructed to call back tomorrow. Their online booking system is completely non-functional. This..

I previously believed the situation was poor, but now it has deteriorated to an utterly dismal state. And this isn't the fault of the physicians. When you (if you're fortunate enough to connect)..

Despite the challenges in accessing support, the surgery has consistently been a reliable healthcare provider throughout my life, stepping in during critical moments. I've consistently succeeded in..

If I could, I'd rate this zero stars! The most discourteous front desk staff I've ever encountered! She dismissed me, suggesting I visit the emergency department because she was unwilling to assist..

I made repeated attempts to contact the service this morning, only to be repeatedly transferred to an operator who then abruptly disconnects the call. This is completely unacceptable, especially..