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Cartoon H. 3 years ago • From Google

Rating

Bad

Great staff, terrible communication system

The staff at this practice are fantastic. They're genuinely friendly and supportive. Several of the physicians are exceptionally intelligent and competent. The doctor who also works in the emergency department would absolutely deserve a perfect rating - he's outstanding. So why am I only giving one star? It's straightforward: reaching them is incredibly challenging. The previous web-based contact platform, Ask my GP, was completely ineffective and has been appropriately discontinued. Unfortunately, the replacement system, Patches, is equally frustrating, frequently unavailable and difficult to navigate. Attempting to contact the practice by telephone is equally problematic.

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