Croft Medical Centre (Leamington Spa)
Heather H. one year ago • From Google
Poor
Great Staff Undermined by One Rude Receptionist
The doctors here are incredibly kind and compassionate, and most of the receptionists and administrative personnel are supportive and amiable. However, it only takes one unpleasant individual to tarnish the overall experience. It's unfortunate because this particular person detracts from what is otherwise a fantastic medical practice. Her demeanor was quite poor, with only a slight improvement evident when I inquired about her name. I was attempting to address an error that had originated from the clinic’s side, yet my concern seemed irrelevant to her attitude. A few months back, I encountered a similar situation with another receptionist over the phone; it wouldn’t surprise me if they were one in the same. This individual exhibited rudeness that suggests she might benefit from pursuing a career where she finds more satisfaction—it's hard to believe I'm alone in expressing dissatisfaction regarding her behavior. On a brighter note, the nurse proved to be extremely helpful as she efficiently resolved my issue without any hassle. It truly baffles me why someone would choose to work in patient-facing positions while lacking essential interpersonal skills necessary for such roles. In fact, during my conversation today with a friend about this experience, she immediately recognized who I was referring to based on my description of that staff member's conduct.
Received my flu shot at the Bishops Tachbrook medical center. The reception staff and nursing team greeted me warmly. The entire process was incredibly swift, with the vaccination completed in under..
Croft Medical Centre (Leamington Spa)
Robin A.
Exceptional team members who truly make a difference
Croft Medical Centre (Leamington Spa)
Panos P.
I was anticipating a phone call from my general practitioner between 5 and 8 PM today to go over my blood test results. The entire day, I felt anxious about the outcomes, and from 5 PM onward, I..
Croft Medical Centre (Leamington Spa)
Terence d.
The staff at Croft Medical Centre is exceptional, providing invaluable assistance. The doctors are outstandingly skilled and accommodating, always willing to help with anything needed. Thank you!..
Croft Medical Centre (Leamington Spa)
Becky O.
Nurse Catherine Thompson was incredibly comforting throughout my visit. Her cheerful demeanor and positive energy really helped me relax. Grateful for her wonderful care, Nurse Cath x
Croft Medical Centre (Leamington Spa)
shannon B.
I met with a wonderful nurse named Cath who was incredibly compassionate and made me feel at ease, despite the fact that the appointment itself wasn't particularly pleasant.
Croft Medical Centre (Leamington Spa)
Robert P.
Having been a part of this practice for more than 25 years, I can sincerely affirm that the level of service is unmatched! The team at the front desk and those in the dispensary are exceptional!..
Croft Medical Centre (Leamington Spa)
Andrew D.
The medical professionals at Croft Surgery have consistently provided exceptional care to my loved ones for more than two decades. An outstanding group of remarkable individuals who contribute..
Croft Medical Centre (Leamington Spa)
Jasmin B.
Truly, this was the most exceptional medical consultation I've ever experienced. The physicians were incredibly knowledgeable, supportive, compassionate, and attentive throughout our interaction. I..
Croft Medical Centre (Leamington Spa)
Mike S.
Punctual, courteous, and efficient assistance provided with professionalism and care
Croft Medical Centre (Leamington Spa)
Laura H.
My daughter and I have been fortunate to have Catherine Thomas for nearly all of our recent appointments. She instantly puts you at ease with her warm demeanor and expertise. Catherine is always..
Croft Medical Centre (Leamington Spa)
Stephen A.
The response from the general practitioner was prompt and comprehensive. 😁
Croft Medical Centre (Leamington Spa)
Mahinder M.
I consulted Dr. Fatima recently, and she was incredibly attentive during our appointment. I deeply appreciated how carefully she listened to my concerns and her exceptional understanding. Her..
Croft Medical Centre (Leamington Spa)
Connor C.
Dr. J Dawes along with two medical students were absolutely outstanding in their efforts.
Croft Medical Centre (Leamington Spa)
Jodie O.
I'm quite certain I encountered Nurse Catherine during my visit. She stands out as one of the most exceptional nurses I've ever met. Her approach was incredibly supportive and empathetic, which..
Croft Medical Centre (Leamington Spa)
Karen A.
Medical personnel were attentive and responsive, with the physician taking time to carefully hear out my medical concerns.
Croft Medical Centre (Leamington Spa)
Glennys V.
Always courteous and considerate, never failing to demonstrate respect and good manners in every interaction.
Croft Medical Centre (Leamington Spa)
elena p.
Dr Dawes has been absolutely remarkable. She advocated tirelessly to ensure I received hospital care after an examination that ultimately revealed my endometriosis diagnosis - a process that..
Croft Medical Centre (Leamington Spa)
Mike K.
Doc Clayton is incredibly observant, attentive, and exceptionally helpful; I genuinely couldn't request a higher standard of service.
Croft Medical Centre (Leamington Spa)
Monica S.
Debbie at the front desk is an absolute gem—her warmth and friendliness truly stand out. It would be fantastic if more employees had her exceptional interpersonal skills and welcoming demeanor.
Croft Medical Centre (Leamington Spa)
Mike M.