PF

Peter F. 2 years ago • From Google

Rating

Bad

Greedy practice charging unfair referral fees

Proceed with caution when seeking a specialist referral - the NHS clearly indicates referral letters should be provided at no cost. However, this particular medical practice asserts that individual practices can set their own policy. The receptionist informed me they charge £25 per referral letter, payable only in cash. This fee is even applied to children's referrals. To make matters more inconvenient, there's no facility to make change, so patients must bring the exact amount. The rationale behind this cash-only charge remains unclear and perplexing.

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