Lodge Road Surgery
Amanda H. one year ago • From Google
Bad
Greedy practice exploiting nhs funds
This private general practice organization should be barred from NHS service provision, as they are clearly exploiting public resources and neglecting patient and taxpayer welfare. Strong indications exist that the practice strategically manipulates its operational model to maximize NHS financial benefits, frequently prioritizing services with additional funding potential—like blood pressure, cholesterol, and diabetes screenings—while simultaneously restricting access to fundamental GP consultations. This occurs despite already receiving substantial annual per-patient capitation fees. Consequently, patients encounter significant obstacles when attempting to secure standard GP appointments, whereas financially incentivized service slots remain consistently accessible. Such practices fundamentally challenge the principles of transparency, professional ethics, and healthcare quality. Both the leadership and primary GP appear to exhibit a profound disregard for their professional responsibilities, instead concentrating on strategically maneuvering NHS funding mechanisms for personal and organizational financial advantage. This conduct is not merely unethical but actively erodes the NHS's fundamental integrity and undermines public confidence.
Why aren't the authorities addressing this surgical issue? They've been completely unable to schedule a single appointment in 18 months. Their routine is always the same: they instruct patients to..
Lodge Road Surgery
Karen D.
Spent an excruciatingly long time waiting on hold, and when I finally reached a representative, they abruptly ended the call without even addressing my simple inquiry. Absolutely unacceptable..
Lodge Road Surgery
Aleksei N.
Absolutely terrible general practitioner. For an entire month, I've been unsuccessful in scheduling an appointment due to their apparent unwillingness to provide service.
Lodge Road Surgery
Disha K.
Absolutely horrific service! I had a scheduled vaccination appointment this morning at 11:20am. I proactively called the reception to inform them I'd be slightly delayed by 10 minutes, and they..
Lodge Road Surgery
Sandeep B.
The staff here are incredibly friendly... They're always eager to assist... Especially miss ruby, who goes above and beyond... I absolutely adore this medical facility......
Lodge Road Surgery
Bianca M.
Extremely poor customer service at the front desk
Lodge Road Surgery
Bryan H.
Since Dr. Jhanjee's departure, the surgical practice has experienced a significant decline in quality and performance.
Lodge Road Surgery
Jocelyn N.
Unwelcoming front desk personnel. Uncooperative and lacking in assistance.
Lodge Road Surgery
Bal S.
Absolutely horrible customer service!
Lodge Road Surgery
Helen I.
This surgical center is absolutely terrible. Trying to book an appointment is nearly impossible - when you call right at their opening time at 8am, by 8:12 they claim to be fully booked for the day...
Lodge Road Surgery
Andreea R.
I've been attempting to contact their office since early morning, precisely 7:50am, with the goal of securing a prompt appointment slot for my mother. Despite persistently trying for 20 minutes, I..
Lodge Road Surgery
Mukesh R.
At Lodge Road Surgery, Guljeet Mahal stands out as an exceptionally compassionate, courteous, and supportive healthcare professional. Her dedication to patient care is truly remarkable, as she went..
Lodge Road Surgery
octxbersveryown o.
An absolute nightmare of medical care. I'm baffled how Dr Duggal manages to practice as a general practitioner. The level of incompetence is staggering. Their communication is non-existent. If you..
Lodge Road Surgery
Jamal U.
The English front desk staff displayed a notably discourteous demeanor, in contrast to their Asian and European colleagues who appeared quite courteous. I want to emphasize that this observation is..
Lodge Road Surgery
gurcharn s.
I contacted the customer service representative today, and the conversation was extremely unpleasant. The employee was discourteous and spoke to me in an unprofessional manner. In the future, I..
Lodge Road Surgery
Ti_ U.
This establishment is absolutely terrible. I've been trying to secure an appointment for weeks without success. Despite repeatedly calling at 8 am for multiple days, I've made around 20 calls, and..
Lodge Road Surgery
Lynn R.
Utterly disgraceful! Spent half an hour waiting in line. Then abruptly disconnected. Now I'm stuck listening to a busy signal. Thank goodness this isn't my primary care physician. Making this call..
Lodge Road Surgery
Quraysha M.
I visited the clinic to submit registration forms, and the sole receptionist seemed irritated by my submission of four documents. She claimed she was too busy and instructed me to return at 3pm when..
Lodge Road Surgery
sonia s.
I attempted to schedule an appointment for my child, calling repeatedly over four days, but the receptionist consistently claimed they were fully booked. While all the staff members were pleasant,..
Lodge Road Surgery
Vishvapreet B.
My visit was truly pleasant, with all personnel demonstrating exceptional hospitality and ensuring my comfort throughout my medical procedure. The facility itself was immaculately maintained and..
Lodge Road Surgery
Navtej S.