Grovelands Medical Centre
Anthony D. one year ago • From Google
Bad
Grovelands medical centre failed me completely
I'm writing a review about Grovelands Medical Centre regarding an incredibly frustrating experience. I had a scheduled appointment for January 7th, 2025 at 8:50am, only to be told no such appointment existed. Reception claimed I had cancelled the appointment, which is completely false - I never contacted them to cancel a booking they originally made. It seems I'm not the only patient experiencing such administrative chaos. The situation became even more unacceptable when they could only offer me another appointment on January 10th, despite this being their error. Following my November 2024 operation, I urgently needed a cardiology referral for a heart scan, as recommended by my surgical and anesthesia teams due to a serious medical concern. Additionally, I'm dealing with a post-surgical foot infection. The reception staff demonstrated remarkable incompetence, with no coordination between team members. As someone suffering from severe anxiety and stress, this experience dramatically escalated my health-related emotional distress. Fortunately, Dr. Diaz was exceptional. She immediately recognized my anxiety, took comprehensive action, and recommended logging a formal complaint. She conducted a thorough examination, including blood pressure check, blood tests for leg swelling and EDEMA, and a full ECG. She also processed the cardiology referral for a complete heart scan - something that should have happened months earlier. The service at Grovelands Medical Centre reveals systemic issues, including false accusations about appointment cancellations and fabricated claims of communication. The staff urgently require retraining, with a critical need to treat patients - especially those with disabilities - with greater respect and professionalism. 😡
In my view, this medical practice falls significantly short of the standard I've experienced with other NHS facilities. Securing an appointment, obtaining a referral, scheduling a blood test, or..
Grovelands Medical Centre
Thi L.
The most dreadful reception personnel (two women) I have encountered in the United Kingdom. They display a level of rudeness, lack of professionalism, and coarseness that is simply intolerable. I..
Grovelands Medical Centre
MARINELA D.
I've been anticipating a routine back check-up for a month, and just one day prior, they abruptly canceled my scheduled visit 😡😡 Now I'm left with a week to reschedule, but when I try, they claim..
Grovelands Medical Centre
Tudor T.
The Oxford Road pathway is completely overgrown, resembling a dense wilderness. Vegetation has completely consumed the walkway, with tree branches drooping precariously low. As someone standing..
Grovelands Medical Centre
R H.
Absolutely recommend scheduling ahead of time! Personnel are friendly.
Grovelands Medical Centre
Sami C.
I'm thoroughly delighted with our neighborhood medical practice! Dr. I Tucker, our primary physician, provides exceptional care by clearly explaining everything and offering precisely the support we..
Grovelands Medical Centre
SC D.
Throughout my 32-year history with this medical practice, I can confidently affirm that their service is exceptional. While I'm not a frequent patient, I've consistently experienced timely..
Grovelands Medical Centre
Jon J.
During my 8-year relationship with this medical practice, I've unfortunately required their services quite frequently, especially over the past couple of months. Regardless of whether I've..
Grovelands Medical Centre
Poison A.
The medical professionals are generally quite supportive (with the exception of a temporary doctor who proved unhelpful and merely promised to have my primary care physician reach out, leaving me..
Grovelands Medical Centre
A D.
I'm experiencing constant obstacles with medication refills at Grovelands. Despite meticulously following their instructions - emailing and having my pharmacy submit requests - they repeatedly claim..
Grovelands Medical Centre
sweeteypeachpie s.
If I could, I'd give zero stars. I've been a patient here my entire life with no problems until recently. For eight consecutive days, I attempted to secure an appointment, each time being assured of..
Grovelands Medical Centre
Deborah C.
I once held this practice in high regard, but that's no longer the case. They altered the timing of my appointment without mentioning that the entire date had been shifted as well. Not a single..
Grovelands Medical Centre
LUK k.
An absolute nightmare of a medical facility. The front desk staff are incredibly unwelcoming, and I was given wrong details on no less than four separate occasions. Trying to schedule a simple..
Grovelands Medical Centre
Stanley W.
Medical practices can often be sources of irritation, yet my recent experiences at Grovelands medical centre have been quite pleasant. I opt for the self-check-in screen, which allows me to bypass..
Grovelands Medical Centre
christine n.
The medical staff are absolutely fantastic, but their appointment scheduling process is incredibly frustrating. I spent three consecutive weeks calling precisely at 9:30 AM attempting to secure a..
Grovelands Medical Centre
George S.
Scheduling an appointment here is a nightmare. I spent a quarter of an hour on hold, and when a representative finally picked up, they claimed there was an issue with my phone connection,..
Grovelands Medical Centre
Jan L.
This is hands-down the most terrible general practitioner I've encountered! Scheduling an appointment is an absolute nightmare that drains your patience. It took me four exhausting weeks just to..
Grovelands Medical Centre
K R.
Maria, the nurse, is exceptional. Her compassion and tenderness are remarkable. She truly went above and beyond in her care.
Grovelands Medical Centre
Zane I.
Seriously, pick up the phone already.
Grovelands Medical Centre
Alysha T.
I've consulted numerous general practitioners throughout my relocations, and none have matched the exceptional quality of this practice's team. The doctors and nurses demonstrate remarkable empathy,..
Grovelands Medical Centre
Mischa M.