Cardiff Bay Surgery

Terrible Encounter I've never experienced such abysmal customer service in my life. The front desk staff member is incredibly rude, condescending, and unhelpful. Her demeanor is cold and..

Completely disorganized. Throughout my 12-month experience with this medical practice, they repeatedly misplaced critical documents: a prescription meant for pharmacy delivery, an ultrasound..

Getting an appointment with this GP can take up to a week, which is typical nowadays. However, if your situation is pressing and you provide the reception team with comprehensive details, they'll..

Another undeserved star would be too generous... I've squandered precious moments just writing this critique about their subpar service.

Staff at the front desk are completely incompetent and provide zero assistance. They simply redirected me to the pharmacy, who then sent me back to see a doctor, creating a frustrating and circular..

Time wasting. Won’t pick up the call and the receptionist acts like they are GP deciding who should get an appointment. Worst. It’s a shame for you Dr. N.

Exceptional care provided by Dr. Naseem today - truly a rare and outstanding professional! Highly recommended physician who stands out from the rest. Deeply grateful for your incredible service ;)

Avoid this medical practice at all costs. My elderly mother was prescribed a high-dose vitamin D supplement of 25,000 units. When the pharmacy ran out, they needed to substitute the brand. After two..

Absolute bottom of the barrel doctor - completely incompetent and utterly useless.

Both Butetown and Grangetown surgeries desperately need to improve their communication, as patients receive conflicting information from different branches! I was instructed to collect my..

The standout feature of this medical practice is undoubtedly Samina at the front desk, who embodies professionalism, helpfulness, empathy, and remarkable accessibility. She consistently demonstrates..

Attempted to set up prescription home delivery, but both Lloyds and Hey pharmacy couldn't locate any information about this medical practice—completely unsatisfactory. Just as challenging as..

The front desk staff consistently displays a dismissive attitude and acts as a gatekeeper to medical consultations based on their subjective assessment of illness severity. Despite feeling extremely..

My interaction with the Butetown medical practice has been incredibly positive, primarily due to their exceptional receptionist Simina, who consistently ensures I feel warmly received and relaxed...

The front desk staff's demeanor was absolutely terrible. During a moment of intense distress when I was experiencing significant bleeding and terrified about potentially losing my pregnancy, the..

I've been receiving care at this medical practice for quite some time, and both Dr. Alauddin and Dr. Amara are truly exceptional healthcare professionals. The reception staff are incredibly..

Feels like a chaotic menagerie where time management is a complete disaster, desperately needing someone competent to take control. STEER CLEAR!!!

Every interaction with their phone support is a frustration. The front desk personnel consistently demonstrate a lack of professionalism. It's my sincere wish that they evaluate and address their..

Every aspect of their service seems dysfunctional. I've repeatedly been refused appointments and necessary medical care. When I actually secure an appointment, the staff member answering the phone..

I called to inquire about the registration timeline and was told it would take "months," which is completely unhelpful given my critical need for medication. The representative dismissed my concerns..