Saville Medical Group (Newbiggin Hall)

This practice does not provide the level of care I would expect.

I have been a patient at this practice for many years and have found the appointment booking team to be excellent. While I understand that securing an appointment can be challenging, the staff..

This surgery provided a disappointing experience. I contacted them regarding an eye condition and was directed to a pharmacy by reception staff. However, the pharmacy was unable to assist and..

On each occasion I have contacted the practice, the staff have been consistently helpful and courteous, and I have experienced no issues whatsoever.

Excellent medical professionals, highly recommended. The staff are attentive and the ability to book appointments in advance is incredibly convenient. The reception team are friendly and supportive...

This practice is truly exceptional and has provided me with outstanding care throughout my entire experience, from the moment I arrived at reception through to consultations with the clinical team...

The appointment was not particularly helpful and resulted in increased stress rather than reassurance for both the young child and the expectant mother attending together.

Giving this a 1 star as I have found it extremely difficult to obtain an appointment. Being instructed to ring on the day for availability and then waiting on hold for an extended period is..

Extremely poor service experience. The reception team were unable to answer calls promptly. I attempted to reach the practice regarding my unwell child, and despite being first in the queue, I..

Excellent Healthcare Provider in the Region I have had an outstanding experience with this practice. The clinical staff member I consulted demonstrated exceptional knowledge, attentiveness, and..

This practice has not met my expectations. The reception staff could benefit from adopting a more courteous approach when interacting with patients.

The reception team demonstrated poor customer service abilities and lacked a compassionate approach to patient interactions.

I genuinely don't know how come this surgery has only 3.1/5 stars. At least for me, I had an excellent experience. The receptionist who answered the phone was very kind and patient. She kindly found..

Called to request an appointment and was informed that no slots were available, even when looking ahead several weeks, and was directed to contact an alternative service or attend a walk-in centre..

The team were welcoming and helpful, much appreciated. 🙂

The receptionist's manner was unhelpful and created a negative impression. The overall experience at the surgery was disappointing due to interactions with the front desk staff, who came across as..

The practice would be satisfactory if they maintained their scheduled contact arrangements. I have experienced multiple instances over recent weeks where arranged telephone consultations did not..

I have been attending this medical practice for many decades and throughout my time as a patient, all members of the clinical and administrative team have consistently demonstrated professionalism..

Disappointing experience overall. I found the consultation unhelpful and felt the clinician's approach was dismissive. Several of the medical staff seemed uncertain in their roles. The only staff..

I attended an appointment regarding a chest concern. During the consultation, the focus shifted toward mental health matters, which left me feeling upset and somewhat bewildered. I spoke with a..