The Weardale Practice

I contacted the practice on behalf of my partner and felt the response I received was dismissive and unhelpful. I found the interaction with reception staff to be lacking in empathy and..

The service provided was disappointing, and the staff interaction was not pleasant.

I attempted to reach the practice by telephone but experienced a lengthy wait before giving up on the call.

Why does requesting a repeat prescription feel like it is no longer a repeat prescription? Previously, I could simply visit the pharmacy and have my prescription filled without needing to ask for it..

I had submitted an online request for medication that required a review to be completed first. I was expecting a call back regarding this matter. A call came through today, but I was unable to..

It was my first visit to the surgery today. I was very impressed. Both members of staff I saw were wonderful, professional, attentive and kind. Even though the practice was busy, everything ran..

Attended an appointment on a Thursday afternoon at the scheduled time, only to find that the staff were unavailable due to training commitments. No prior notification was provided regarding the..

My wife and I have nothing but positive things to say about this practice. The team consistently demonstrates courtesy, warmth and professionalism in their approach. They are a real asset to the NHS..

The appointment booking process has been frustrating. I was instructed to complete an online form to secure an appointment, but the online system appears to be unavailable. I was advised to attempt..

Extremely disappointing experience. The practice seems unable to provide meaningful assistance with any issues. Every response amounts to either directing me to call 111 or requesting that I..

I recently attended an appointment regarding a skin condition that I believed had been misidentified. Shortly afterwards, I experienced a serious health issue that required hospitalisation for..

The practice has provided excellent care for our child and we have consistently received high-quality service whenever required. We are very grateful.

Obtaining an appointment at this practice proves extremely challenging. The reception staff consistently direct patients to complete an online form at 8am, though by the time other commitments are..

Excellent service, submitted an online consultation in the morning, received a phone call within minutes and had an appointment scheduled for a couple of hours afterwards.

I'm uncertain about what has changed regarding the consistency of care, but this practice appears to lack continuity. While certain team members are genuinely supportive, others have been unhelpful...

Good service with understanding healthcare professionals. The clinical team were genuinely helpful and made a real difference to my care.

The team here are approachable and supportive, however securing an appointment with the practice can be challenging. Patients are often advised to rebook once the upcoming schedule becomes..

The practice caused unnecessary stress and frustration due to poor communication between staff members. One clinician suggested contacting the surgery if additional medication was needed, but when..

An excellent and progressively improving medical practice. While appointments occasionally run behind schedule, the standard of care and attention provided has been outstanding and justifies any..

I recently called the practice and spoke with a member of the reception team who was exceptionally understanding and provided helpful assistance. I was genuinely grateful for their support. Thank you.