Normanby Medical Centre

Positive experience with the team and their approach, though appointment reliability can be inconsistent at times. Overall, a satisfactory service.

The clinician at this practice is most helpful and pleasant, listens carefully to concerns, understands the issues, and resolves matters efficiently. Excellent experience.

The nursing staff were quite supportive, and the facility itself was well-maintained.

I've been attending this practice since lockdown as the location suits me better. When I've had face to face appointments, the care has been excellent. However, booking appointments has been quite..

The healthcare professional I saw provided a disappointing experience.

Attempting to secure an appointment proved challenging due to reception staff offering preliminary assessments. Following multiple visits seeking specific medication, my child developed a respiratory..

Excellent medical professionals at this practice. I'm very happy with my GP and wouldn't consider switching. They demonstrate genuine concern and make a real effort to help resolve your health..

Getting through to someone in the morning is extremely difficult. I spent 45 minutes trying repeatedly to reach someone. When I finally connected with someone, the call was disconnected while I was..

Outstanding service throughout my time as a patient at this practice.

I have been a patient at this practice for many years and can genuinely say it is an excellent surgery. The entire team, including receptionists, managers, nurses, nurse practitioners and doctors,..

I have been a patient at this medical practice for many decades and have witnessed the commitment and compassion that lies at the heart of the service provided. The practice has been a place where..

This is an excellent medical practice that I have been attending for many years, along with my family members. The team members and clinicians are generally very welcoming and approachable, making it..

The lift appears to be malfunctioning on a regular basis, which is frustrating.

The early morning phone calls to book an appointment are frustrating and extremely difficult to navigate. Obtaining a straightforward appointment for a referral has proven to be a challenging..

Frustrated with the reception staff requesting excessive personal information when straightforward queries could be resolved with straightforward responses, rather than requiring disclosure of..

It appears that this practice may prefer to redirect patients elsewhere rather than manage their care directly, which places additional burden on emergency services that are already stretched thin.

Disappointing experience with appointment availability. The booking system requires calling at 8 am, which feels like a gamble. On one occasion, after waiting 45 minutes, I was informed the practice..

I seldom visit the practice, but I am deeply disappointed by the standard of care my family has experienced. The newer clinical staff member comes across as particularly abrupt and lacks..

Medical receptionists often receive considerable criticism, so I wanted to share positive feedback about a team member who works at the front desk. When I visited today feeling quite distressed, the..

The automated call system requiring navigation through multiple options to book an appointment, only to be disconnected when the queue reaches capacity, feels counterproductive. This approach appears..