James Street Group Practice

I have found it very difficult to secure a face-to-face appointment at this practice. When I mentioned to the reception staff that I had been requesting an in-person appointment for several months,..

I had arranged a telephone appointment to go over some test results, having been given a small green note confirming the new appointment system. Unfortunately, the call never came through on the..

A sizeable medical facility with digital appointment scheduling has streamlined many aspects of the service. The majority of front desk staff demonstrate helpfulness when managing what appears to be..

It's quite frustrating really, as you need to arrive early in the morning if you want to secure an appointment, and trying to book one over the phone is equally challenging. It would be preferable..

I discovered that another individual's medical information had been added to my file, which is concerning given the potential implications if either of us required urgent care. I arranged a..

I have visited the access centre twice over the past few weeks. Both times I was attended to quickly and received outstanding care. I am very grateful.

Accessed the updated appointment booking system to schedule a visit. Received a call back within a few hours and was seen at the practice without delay. The communication was excellent throughout..

The reception team and staff members were unhelpful, and it was difficult to secure appointment availability.

It is difficult to obtain an available appointment at this practice.

After years of raising concerns with previous healthcare providers without getting results, I cannot praise this doctor enough. They were incredibly easy to talk to about sensitive matters and..

The reception staff should not make medical assessments over the phone and use these to decline appointment requests. I'm relieved I followed my instincts and sought alternative advice, which led to..

I appreciate the care provided.

It doesn't matter if you're experiencing significant pain. Be prepared for concerns to be dismissed as unimportant, and the ten-day waiting period for a telephone appointment may result in no..

My mother attended an appointment and arrived quite early, informing the receptionist of her early arrival before taking a seat. When the scheduled time came around, she was not called through. Upon..

The single star rating reflects the reception team, who despite what must be a challenging role, remained courteous throughout. The clinical staff continue to be difficult to access following..

The appointment booking process has been frustrating. Multiple attempts to secure a routine appointment have been unsuccessful, with availability consistently unavailable whether calling ahead or..

We would like to thank the receptionist at your practice. My spouse came in with a couple of concerns which were promptly addressed and resolved. We were very satisfied with the assistance provided..

Still waiting to receive notification about scheduling my vaccination appointment. I'm in my sixties and haven't heard anything yet, while I understand other local surgeries are already vaccinating..

I attempted to request my repeat medications through the app, but I noticed that only 2 items are currently set up on repeat. Despite requesting multiple times that the remaining medications be..

Struggling to secure an appointment through any means. There are consistently no slots available by the time contact is made, with suggestions to try again the following week. When attempting to..