Rainbow Practice

I found it very difficult to secure an appointment through the standard booking system, with availability not opening up for several weeks. When attempting to reach the practice by phone for an..

I am satisfied with the care I have received and do not feel dismissed or overlooked. I feel that my concerns are heard and taken seriously. There is a particular member of staff with whom I feel at..

It is difficult to secure either a routine or urgent appointment at this practice. I am uncertain about their capacity for same-day urgent cases, but when calling early in the morning, slots appear..

Outstanding care and support provided to patients of all backgrounds. I have been attending this practice for over a decade and have consistently had positive experiences across every aspect of my..

Inadequate handling of my care.

If you require documentation forms completed and will need to pay for the service regardless, it may be worth considering private healthcare despite the additional cost. I requested an appointment..

Very good healthcare professional.

The reception team demonstrated genuine helpfulness and made considerable efforts to arrange an appointment, though there were some delays in reaching them by phone.

Excellent service with a professional and friendly approach. All staff members were punctual and helpful, delivering a first-class experience throughout the visit.

I have consistently experienced difficulties at this practice. My visits leave me feeling anxious and stressed before I even arrive. The reception team comes across as unwelcoming, and their..

It is extremely difficult to obtain appointment slots at this practice. The reception staff were unhelpful and displayed poor customer service. I would recommend considering alternative options.

I previously had a wonderful experience with my former GP who was exceptionally professional, kind, and caring—someone every practice would benefit from having. However, my recent appointment was..

Excellent practice with caring staff, though it does become somewhat repetitive to be asked to complete a survey on every visit or following phone contact from the surgery.

The reception team's manner was unwelcoming. I waited as the first caller in the queue for approximately ten minutes, and then the call was unexpectedly disconnected. When I rang back, I found..

My husband required an urgent appointment, so he contacted the surgery first thing in the morning and was able to see someone the same day. The clinician we saw was absolutely wonderful—so polite,..

I had a very poor experience. I called in the morning before 8:30am requesting a prescription. I was instructed to call back after 3pm. When I dialed at 2:55pm, I experienced an extremely long wait..

The reception team members are valuable assets to the practice and deserve recognition for their continued good work.

Consistently outstanding and remarkably supportive throughout every interaction. Genuinely grateful for the exceptional care provided by the entire team.

Obtaining an appointment at this practice requires a considerable wait of several weeks, and securing a same-day slot proves to be quite challenging.

I have attempted to book same-day appointments on several occasions. The waiting times have been quite lengthy, and on multiple instances I have been disconnected just as I was about to speak with..