West Road Medical Centre

I have been attempting to secure an appointment for an extended period without success, as the practice has indicated they are at capacity.

This practice has proven to be a challenging place to register with. The reception team appears reluctant to facilitate appointment bookings. Rather than consulting existing patient records, they..

I have been attending this practice for more than 15 years and have consistently had no complaints to make. The team members have always been excellent, and I am very satisfied with the care provided.

The team at this practice demonstrated a manner that felt unwelcoming and dismissive, with an overall attitude that was unhelpful and appeared disengaged.

Excellent team and positive experience overall.

The medical team, nursing staff, and reception team all demonstrated genuine care and helpfulness. They were also very friendly throughout my visit.

I would not recommend this practice to others. If you value your wellbeing, I would suggest considering an alternative GP surgery and lodging a complaint with the appropriate regulatory body. As a..

I felt disrespected by this practice throughout my time as a patient, which was disappointing given that I had always conducted myself respectfully. The staff initially encouraged me to participate..

I had a very negative experience at this practice. I found the staff unhelpful and felt they were dismissive. I experienced difficulties when trying to book an appointment, as the call was..

This practice used to be excellent, but the quality seems to be declining. They now require children above a certain age to arrange their own appointments through the online system, which feels like..

The experience was disappointing, with extended wait times and a lack of attentiveness to my needs.

Disappointing experience. I have multiple ongoing health concerns and when I called to arrange an appointment, I was told they no longer book future dates, despite having done so for me previously...

Absolutely a waste of time. Unless you call at the earliest opportunity, you cannot secure an appointment, even for a young child. The experience was disappointing and the reception staff appeared..

Poor service experience has prompted me to seek care elsewhere. The clinical staff appeared to lack the level of experience I would have expected.

I made multiple attempts to arrange an appointment for a skin examination, but was unable to secure one over a five-month period. It appears the practice may lack access to specialist dermatology..

It has been difficult to reach the practice by telephone. When contact is eventually made after several hours of trying over multiple days, the response is to call back during morning hours. The..

I attended to register as a new patient today and had an excellent experience. Despite having limited fluency in the language, I was met with courtesy and patience throughout the process. The..

I have consistently received excellent responses when engaging with this practice. As a long-standing patient, I am very satisfied with the level of care I have experienced. Thank you to all the..

The staff and medical professionals were approachable and welcoming, though the practice felt quite busy and overcrowded.

I have experienced some difficulties accessing the digital health platform due to age-related restrictions. This prevented me from managing repeat prescriptions and retrieving certain health-related..