The Old Dairy Health Centre

I am a healthcare professional who understands the demands of working within the NHS at other facilities. I find the website to be of high quality. I contacted the practice on a recent weekday and..

I have consistently been able to secure appointments when needed, and I am satisfied with the quality of the consultations I have experienced.

I attended an appointment at this practice where I felt the clinician did not demonstrate genuine engagement with my concerns. I was interrupted mid-explanation of my symptoms and told that time..

The team here proved to be genuinely helpful and very accommodating. The clinical staff member was outstanding and managed to put me completely at ease regarding my concerns.

I have had a very negative experience at this surgery. There are significant administrative issues, including problems with how my records are maintained. I feel the surgery has made inaccurate..

It is very challenging to obtain an in-person appointment. The approach tends to be one of monitoring the situation rather than taking immediate action. That said, the nursing team provides good..

The practice appeared to lack effective organisation, with notable gaps in both internal and external communication. A visit to this facility provides insight into how inefficiencies can develop..

Terrible experience at this practice. Attempted to reach the surgery multiple times this morning but the phone lines were constantly engaged.

Excellent experience across all aspects. Would definitely suggest this practice to others.

The reception staff were pleasant and welcoming during my recent visit.

I have consistently found the reception team to be welcoming and supportive. The clinical consultations have been of a high standard, with appropriate onward referrals and investigations arranged as..

A thoroughly disappointing experience at this practice overall.

I attended an appointment today with a member of the nursing staff who was excellent and helped me feel comfortable and relaxed. The booking process was straightforward and efficient, with my call..

The standard of care at this surgery and within the NHS appears to have declined significantly. I recently experienced a concerning situation when I urgently needed respiratory medication due to..

Not ideal… the staff came across as unwelcoming, and the environment felt cold and uninviting. The atmosphere was quite sparse and off-putting. I did have one positive appointment recently, but..

I have consistently received good service and all staff members have communicated clearly. It is challenging enough for GP practices to recruit personnel without facing unjustified criticism.

The reception staff were not as helpful as I would have hoped. I sympathize with patients who are unwell attending this practice. I have concerns about the overall standard of care at this surgery.

My partner and I have been seeking care for our young child since they were a few weeks old, with minimal support initially. Communication has been limited to email correspondence, which has..

I have found the clinical team to be comprehensive and attentive to my needs. The nursing and administrative staff demonstrate professionalism and compassion in their approach.

The practice takes considerably long to respond to inquiries, typically over a week, and securing appointments for young children proves extremely challenging. The process of submitting email..