Bartholomew Medical Group

This has been the poorest healthcare experience I have encountered. I was predominantly seen by clinicians rather than doctors, and I felt they lacked understanding and did not properly listen to my..

The wait time to reach someone for a consultation extends well beyond an hour and a half.

It is difficult for the practice to answer incoming calls.

They make a genuine effort to provide good care, and I appreciate that.

I was offered a pharmacy referral and accepted it, understanding the pressures on the service. I was content to skip a standard appointment if I could obtain medication through this route. However,..

The reception team has consistently been welcoming and pleasant. Scheduling appointments has been straightforward without any issues, and waiting times have been reasonable. The entire staff have..

Contacted the practice to arrange an appointment for my infant who required assessment due to a respiratory illness. The receptionist indicated that no appointments were available and declined to..

The telephone booking system is frustrating to navigate, with busy lines making it difficult to get through, and lengthy waiting times once connected, only to be informed that no appointments are..

The telephone booking system for appointments needs significant improvement. The nursing staff demonstrated excellent care and professionalism, whereas the medical staff appeared less engaged and..

It was a frustrating experience visiting this surgery. After waiting considerably longer than my appointment time, there was no acknowledgement of the delay from the reception staff. I then..

Attempted to contact the surgery multiple times as the line was consistently busy. After finally getting through, there was a lengthy wait before speaking with someone, who then advised calling back..

The telephone service has been extremely frustrating, with repeated unsuccessful attempts to get through. After spending a considerable amount of time waiting on a call, the interaction with the..

I had a disappointing experience with the reception staff. I felt that my enquiry could have been addressed, but it seemed like assistance wasn't forthcoming. I also noticed the staff member..

Unable to obtain an appointment to discuss my child's seasonal allergy medication. I was informed that the treatment is not covered under the minor ailment scheme, contrary to what I had been told..

The receptionist with distinctive appearance was unhelpful and displayed a dismissive attitude during interactions. On multiple occasions, the level of customer service received left me feeling..

I can only give one star because lower ratings are not available. The reception staff member displayed poor customer service skills, coming across as aggressive, confrontational, and indifferent...

The team here are pleasant and helpful.

The reception staff were unhelpful and displayed poor customer service. The telephone service has experienced significant delays.

This practice is disappointing. It takes numerous attempts to reach them by phone, and when contact is made, the support provided is minimal. The experience makes things considerably more difficult..

Despite the challenging circumstances of social isolation, the team demonstrated considerable friendliness and helpfulness throughout my visit.