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Ofer R. 2 years ago • From Google

Rating

Bad

Hard to book appointments without early calls

It is challenging to secure an appointment as they require calling at a specific early morning time, and availability is often limited even when contacting them at that time. On occasion, they may direct patients to alternative clinics that offer restricted general practice services.

Binfield Road Surgery

2 years ago

Dear Mr Rothschild, Thank you for taking the time to leave us a review. We absolutely understand your frustration, and we are constantly working on ways to improve. There is always an incredible demand for appointments, and we're trying to manage in a way that ensures that we are able to give appointments in a way that is clinically safest, but we have a limited amount for an unlimited demand - so it's not great and unfortunately sets us up to dissapoint our patients. Those other clinics are national response to trying and support GP practices as appointment availability is a national source of frustration. Our colleagues at these clinics are comprised of Pharmacists, Advanced Nurse Practioners, and GPs, all of whom are able to help. However, we are always looking for patients to join our patient participation group, and help us look for ways to improve - if you would be interested in that, or would like to discuss your experience further, please do get in touch - [email protected]

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