Holderness Health - St Nicholas' Surgery

Attempting to book an appointment in early August only to be informed that the earliest available slot is in September, with the explanation that the matter wouldn't qualify as an emergency. This..

I recently registered as a new patient and got in touch with the practice for the first time in the late afternoon. The receptionist suggested I complete an online registration form, and I..

It is incredibly difficult to obtain an appointment to see a healthcare professional. I have never experienced anything quite like it in my life. At my age, I find the level of service provided by..

I felt passed around between different departments when I was expecting follow-up care to be completed. The healthcare professional I consulted previously had indicated they would handle this matter..

We recently relocated to the area and my husband required his regular medication. Although I was told there would be no issues, we experienced a significant delay of six weeks without receiving his..

I was disappointed with the care received. My partner was dealing with a serious condition involving fluid retention and swelling. Despite repeatedly raising concerns with the healthcare provider..

Multiple instances of what felt like careless errors combined with dismissive behaviour and reluctance to make necessary referrals. When raising concerns about cognitive difficulties and requesting..

I have been waiting on hold for an extended period. The online system directed us to attend an emergency department, which we visited recently and received good care there, but we were advised we..

Spending extended periods on hold, relying on the callback system which feels ineffective, being dismissed at reception, and receiving medical guidance from pharmacy staff rather than clinical..

The phlebotomist who took my blood was extremely skilled and I experienced no discomfort whatsoever. This staff member was very friendly and easy to talk to. I'm very grateful for their professional..

Getting through to reception can take considerable time, sometimes consuming most of the day. I've attempted to use the online booking system without success. I'm currently requiring ongoing..

Disappointing. I spent forty minutes attempting to reach someone by telephone. I was trying to arrange an appointment for my unwell child and encountered repetitive background music along with..

This practice has been extremely disappointing. It feels like you need to be in a critical condition to receive any meaningful help, and even then you're simply directed to the emergency department..

I was seen regarding my child's developmental concerns and everything was handled promptly. I was pleased with how the appointment was managed. The clinician I saw was very pleasant. When I had..

I rarely leave reviews but felt compelled to share this experience. I have been in this area for the past 4 years and have struggled with significant pain for 2 and a half years, which has..

A family member has been receiving correspondence requesting attendance for a routine health review. He is also experiencing significant discomfort in his legs. Despite attempting to secure an..

I have been a patient at this practice for over two decades. As with any organisation, changes are necessary to maintain high standards of care and ensure patients achieve the best possible results..

I got in touch with the practice and requested a letter from a clinician, which was provided promptly within two days without any complications. Excellent service, very satisfied with the experience.

An hour after the practice opened at nine in the morning, I was informed that all available appointments for the day had already been allocated. I found this situation puzzling. How is it possible..

The fairly recent digital appointment scheduling system works excellently for my needs. I have consistently found the team members and clinicians to be very organised, courteous and competent in..