The New Seaham Medical Group

Hard to get appointments, prescription errors unresolved

I have been experiencing issues with my prescription management for an extended period. After considerable difficulty obtaining an appointment, I finally managed to attend. Upon review, it was discovered that there had been an error with my prescription that had persisted for approximately six months. I received an apology for this mistake. I would caution others to carefully consider their choice of provider. During that same appointment, my blood pressure was recorded at a concerning level. My medication was adjusted and I was discharged without any follow-up arrangement or further discussion. On multiple occasions, I have made clear my preference that only qualified professionals discuss my health matters with me. Despite this, I have found that administrative staff have spoken to me about my medication, which I feel is inappropriate. Health information should only be communicated by clinical professionals. I have also noticed that the practice has received consistently poor ratings in recent reviews. The overall quality and standard of care appear to have declined noticeably. Given that patients entrust their health and wellbeing to this service, I believe the current experience falls short of acceptable standards. The practice would benefit from significant improvements in its operations and service delivery.