Grove Road Surgery
Philong L. one year ago • From Google
Poor
Hard to get face-to-face appointments when needed
I believe this GP practice warrants further scrutiny. A family member required post-surgical follow-up care, and whilst the practice identified a need for review, obtaining a face-to-face appointment proved impossible, which seemed unreasonable. Additionally, another family member received a diagnosis but treatment was not initiated promptly. During a telephone consultation, I investigated the situation and was concerned to find that no treatment plan had been started, with only dietary advice offered initially. After several months, medication was eventually prescribed. I am disappointed with the standard of care provided. Furthermore, I noticed the practice appeared to rely on translation software rather than utilising the dedicated NHS translation services that should be available. I was also troubled to learn through media reports that a clinician from this practice had faced professional suspension. In my view, general practice should involve thorough assessment and investigation of patient health rather than premature referrals to emergency services for non-urgent matters. General practitioners serve as gatekeepers who should refer appropriately to specialists; emergency departments are for life-threatening situations. When symptoms persist over an extended period, emergency services typically advise patients to seek GP care, which my family member attempted to do, yet suitable appointments were unavailable. I have suggested my family member consider registering elsewhere, as I do not feel the care received here has been adequate. Patients deserve to be treated with proper care and attention, not as subjects for experimentation.
This practice has consistently delivered outstanding and compassionate care to myself and my family throughout our time as patients. We have received appropriate guidance and timely follow-up..
Grove Road Surgery
Corrado T.
My family and I have been attending this practice for over 10 years. I have consistently experienced courtesy, professionalism, and dedication across all departments. I would particularly like to..
Grove Road Surgery
Eftal E.
Excellent medical professionals and team members! However, the recent local traffic management measures have made it considerably challenging to access the practice and find parking. You need to..
Grove Road Surgery
Sarita P.
I would like to thank the pharmacist at the local surgery, who provided me with excellent assistance today. They took the time to explain all of my medications in detail and were very helpful..
Grove Road Surgery
Sara A.
This practice has been caring for both myself and my spouse for over three decades, and they have consistently delivered excellent care. They provide genuine, attentive service in a traditional..
Grove Road Surgery
Sam R.
Excellent practice, with a newer cohort of medical professionals who demonstrate considerable dedication and have significantly improved the overall patient experience at this surgery.
Grove Road Surgery
Keila U.
I have been attending this practice for nearly eight years since relocating to the area. Despite moving away, I continue to return for my appointments. The medical team has consistently provided me..
Grove Road Surgery
Marcus M.
I have received excellent service from the medical professionals and front desk team at this practice. They have consistently delivered outstanding and dependable care for myself and my children,..
Grove Road Surgery
Camille S.
Be mindful that your experience at the surgery may vary considerably depending on which reception staff members are present on the day. During my visit, it required multiple reception staff and 45..
Grove Road Surgery
Collins B.
I am satisfied with all members of the team for delivering excellent care. They demonstrate great commitment, and I hope they maintain this high standard of service going forward. Their efforts are..
Grove Road Surgery
Abz A.
The appointment was completed promptly and the healthcare professional was straightforward to speak with.
Grove Road Surgery
Candice M.
I recently had a respiratory condition review with the pharmacy team and they were thorough and patient throughout. They took time to explain everything in detail and went beyond the initial..
Grove Road Surgery
Silva T.
This surgery has provided excellent care for me and my family. The staff have been consistently supportive and helpful whenever I have needed assistance. I am very grateful for the professional..
Grove Road Surgery
Masihe R.
Excellent care provided by the whole team, especially the clinician who is always very professional, kind and informative. We are very fortunate to have such dedicated staff members in the community.
Grove Road Surgery
Mariolcia3666 M.
Highly recommended Received professional assistance and helpful guidance
Grove Road Surgery
Fawzat H.
I have been a patient at this surgery for over 17 years, and throughout that time I have found the team to be professional and helpful. The senior clinician has been excellent, and the wider staff..
Grove Road Surgery
Bola B.
I recently attended the GP practice for a consultation and am delighted to share my positive experience. Upon arrival, I was impressed by the overall standard of service and the professionalism..
Grove Road Surgery
Mehmet A.
A wonderful experience. The staff were genuinely welcoming, well-informed, highly professional and respectful throughout. It would be difficult to imagine a better service. A truly outstanding..
Grove Road Surgery
Nadia L.
They consistently manage to accommodate us with appointments, health checks, and assistance with administrative matters. The team demonstrates genuine care and attention, and they provide excellent..
Grove Road Surgery
Andrea F.
I consistently have appointments with the same clinician, which is my preference. This healthcare professional demonstrates strong clinical skills and takes time to listen attentively to my concerns..
Grove Road Surgery
Wadaad W.