Grove Road Surgery
Philong L. one year ago • From Google
Poor
Hard to get face-to-face appointments when needed
I believe this GP practice warrants further scrutiny. A family member required post-surgical follow-up care, and whilst the practice identified a need for review, obtaining a face-to-face appointment proved impossible, which seemed unreasonable. Additionally, another family member received a diagnosis but treatment was not initiated promptly. During a telephone consultation, I investigated the situation and was concerned to find that no treatment plan had been started, with only dietary advice offered initially. After several months, medication was eventually prescribed. I am disappointed with the standard of care provided. Furthermore, I noticed the practice appeared to rely on translation software rather than utilising the dedicated NHS translation services that should be available. I was also troubled to learn through media reports that a clinician from this practice had faced professional suspension. In my view, general practice should involve thorough assessment and investigation of patient health rather than premature referrals to emergency services for non-urgent matters. General practitioners serve as gatekeepers who should refer appropriately to specialists; emergency departments are for life-threatening situations. When symptoms persist over an extended period, emergency services typically advise patients to seek GP care, which my family member attempted to do, yet suitable appointments were unavailable. I have suggested my family member consider registering elsewhere, as I do not feel the care received here has been adequate. Patients deserve to be treated with proper care and attention, not as subjects for experimentation.
They consistently manage to accommodate us with appointments, health checks, and assistance with administrative matters. The team demonstrates genuine care and attention, and they provide excellent..
Grove Road Surgery
Atikur R.
I have relocated to my area and switched to a different GP practice. I am experiencing improved service at my new practice.
Grove Road Surgery
Dinah I.
I have been dealing with a long-standing blood condition for many years and struggled to find an effective approach. The clinician provided me with an excellent management strategy, and since..
Grove Road Surgery
Shane L.
Excellent medical practice. I have been a patient for approximately two years. Appointments are straightforward to arrange, the clinical staff are highly skilled, and the health guidance provided is..
Grove Road Surgery
Marcus M.
I have received excellent service from the medical professionals and front desk team at this practice. They have consistently delivered outstanding and dependable care for myself and my children,..
Grove Road Surgery
Corrado T.
My family and I have been attending this practice for over 10 years. I have consistently experienced courtesy, professionalism, and dedication across all departments. I would particularly like to..
Grove Road Surgery
Linda B.
The clinical staff have consistently been excellent: approachable, well-informed, compassionate and organised. The reception team have generally been similarly helpful. There have been moments when..
Grove Road Surgery
Helen E.
We have been patients at this practice for many years and have consistently had positive experiences. My family and I appreciate the caring and courteous approach of all the clinical and..
Grove Road Surgery
Salim A.
The experience was excellent and highly satisfactory.
Grove Road Surgery
Bola B.
I recently attended the GP practice for a consultation and am delighted to share my positive experience. Upon arrival, I was impressed by the overall standard of service and the professionalism..
Grove Road Surgery
Ioana H.
It was straightforward to arrange an appointment with the practice. I was satisfied with the care I received.
Grove Road Surgery
Sarita P.
I would like to thank the pharmacist at the local surgery, who provided me with excellent assistance today. They took the time to explain all of my medications in detail and were very helpful..
Grove Road Surgery
Frances C.
Excellent medical practice. The entire team demonstrates helpfulness and friendliness. I'm very pleased to have this surgery as my healthcare provider.
Grove Road Surgery
Didem H.
This GP surgery is fantastic. I have been with them for over 10 years. The clinical staff are great and I always feel listened to and given reassurance when I need it, especially regarding my..
Grove Road Surgery
Velma P.
I am very satisfied with the care this practice has provided me throughout my time as a patient, as the clinical team and support staff consistently demonstrate politeness, courtesy, patience and..
Grove Road Surgery
Sheila R.
The clinician was extremely pleasant and helped me feel comfortable during my visit. They provided helpful and informative guidance regarding my health concerns. The reception staff were equally..
Grove Road Surgery
Tracy N.
I have consistently had a positive experience with the care provided at this surgery location, and I appreciate the compassionate approach demonstrated by the clinical staff. The reception team are..
Grove Road Surgery
Said R.
I am very pleased with this medical practice and feel fortunate to be registered here.
Grove Road Surgery
Yasoda t.
My time with this practice has consistently been positive and I feel fortunate to have access to their services. I would like to see improved support for Spanish-speaking patients who are registered..
Grove Road Surgery
Cris R.
I appreciate the staff at this practice. While not everything always goes as hoped, it remains a good facility overall. Best wishes!
Grove Road Surgery
Nadia L.