Grove Road Surgery
Philong L. one year ago • From Google
Poor
Hard to get face-to-face appointments when needed
I believe this GP practice warrants further scrutiny. A family member required post-surgical follow-up care, and whilst the practice identified a need for review, obtaining a face-to-face appointment proved impossible, which seemed unreasonable. Additionally, another family member received a diagnosis but treatment was not initiated promptly. During a telephone consultation, I investigated the situation and was concerned to find that no treatment plan had been started, with only dietary advice offered initially. After several months, medication was eventually prescribed. I am disappointed with the standard of care provided. Furthermore, I noticed the practice appeared to rely on translation software rather than utilising the dedicated NHS translation services that should be available. I was also troubled to learn through media reports that a clinician from this practice had faced professional suspension. In my view, general practice should involve thorough assessment and investigation of patient health rather than premature referrals to emergency services for non-urgent matters. General practitioners serve as gatekeepers who should refer appropriately to specialists; emergency departments are for life-threatening situations. When symptoms persist over an extended period, emergency services typically advise patients to seek GP care, which my family member attempted to do, yet suitable appointments were unavailable. I have suggested my family member consider registering elsewhere, as I do not feel the care received here has been adequate. Patients deserve to be treated with proper care and attention, not as subjects for experimentation.
Be mindful that your experience at the surgery may vary considerably depending on which reception staff members are present on the day. During my visit, it required multiple reception staff and 45..
Grove Road Surgery
Opal O.
I have been attempting to reach the practice management team for an extended period without receiving responses to my written correspondence or telephone messages.
Grove Road Surgery
Atikur R.
I have relocated to my area and switched to a different GP practice. I am experiencing improved service at my new practice.
Grove Road Surgery
Collins B.
I am satisfied with all members of the team for delivering excellent care. They demonstrate great commitment, and I hope they maintain this high standard of service going forward. Their efforts are..
Grove Road Surgery
Matías F.
I really appreciate my healthcare provider. They consistently demonstrate kindness and politeness in every interaction. I'm very grateful for their care.
Grove Road Surgery
Abz A.
The appointment was completed promptly and the healthcare professional was straightforward to speak with.
Grove Road Surgery
pelin c.
I have been a patient at this practice for nearly five years, and I genuinely appreciate the standard of care provided. The team consistently demonstrates kindness, helpfulness, and attentiveness to..
Grove Road Surgery
Mehmet A.
A wonderful experience. The staff were genuinely welcoming, well-informed, highly professional and respectful throughout. It would be difficult to imagine a better service. A truly outstanding..
Grove Road Surgery
Ioana H.
It was straightforward to arrange an appointment with the practice. I was satisfied with the care I received.
Grove Road Surgery
Frances C.
Excellent medical practice. The entire team demonstrates helpfulness and friendliness. I'm very pleased to have this surgery as my healthcare provider.
Grove Road Surgery
Candice M.
I recently had a respiratory condition review with the pharmacy team and they were thorough and patient throughout. They took time to explain everything in detail and went beyond the initial..
Grove Road Surgery
Said R.
I am very pleased with this medical practice and feel fortunate to be registered here.
Grove Road Surgery
Linda B.
The clinical staff have consistently been excellent: approachable, well-informed, compassionate and organised. The reception team have generally been similarly helpful. There have been moments when..
Grove Road Surgery
Romain R.
The environment was welcoming and the team members were courteous and supportive. The service provided was of a high standard.
Grove Road Surgery
Shane L.
Excellent medical practice. I have been a patient for approximately two years. Appointments are straightforward to arrange, the clinical staff are highly skilled, and the health guidance provided is..
Grove Road Surgery
Sheila R.
The clinician was extremely pleasant and helped me feel comfortable during my visit. They provided helpful and informative guidance regarding my health concerns. The reception staff were equally..
Grove Road Surgery
Didem H.
This GP surgery is fantastic. I have been with them for over 10 years. The clinical staff are great and I always feel listened to and given reassurance when I need it, especially regarding my..
Grove Road Surgery
Masihe R.
Excellent care provided by the whole team, especially the clinician who is always very professional, kind and informative. We are very fortunate to have such dedicated staff members in the community.
Grove Road Surgery
Cris R.
I appreciate the staff at this practice. While not everything always goes as hoped, it remains a good facility overall. Best wishes!
Grove Road Surgery
Tracy N.
I have consistently had a positive experience with the care provided at this surgery location, and I appreciate the compassionate approach demonstrated by the clinical staff. The reception team are..
Grove Road Surgery
Camille S.