Strawberry Hill Medical Centre
Joanne S. 4 years ago • From Google
Bad
Hard to get past the online form barrier
It appears that accessing a general practitioner at this practice has become increasingly difficult. The reliance on digital submission forms and telephone consultations means that face-to-face appointments are rarely offered. The practice seems to prioritise efficiency over accessibility, requiring patients to navigate multiple barriers before securing an appointment, and even then, in-person visits are uncommon. The reception process raises concerns about patient privacy, as sensitive health information is requested in open areas where conversations can be overheard by other patients waiting in the practice. This has reportedly caused distress to some individuals. While the reception team appear conscientious and are clearly doing their best under challenging circumstances, they are being asked to perform clinical assessment duties without appropriate training. When consultations with a clinician do occur, the experience can feel dismissive and lacking in empathy. Overall, the practice environment and approach to patient care have become disappointing, and those seeking a more traditional, accessible healthcare experience may wish to consider alternatives.
I've been managing several health concerns over the past year, including hormonal issues and musculoskeletal problems. The clinical team I consulted with throughout this time were consistently..
Strawberry Hill Medical Centre
Bronwen D.
I have been attending this practice for a considerable time. The reception team, medical practitioners, and clinical staff have consistently demonstrated friendliness, helpfulness, and a caring..
Strawberry Hill Medical Centre
simon L.
As a member of this Surgery's Patient Reference group, I remain concerned about their dependence on technology, which appears to create barriers to straightforward and appropriate access to a GP. I..
Strawberry Hill Medical Centre
Hattie E.
I don't usually write reviews, however every time we visit this GP surgery and see our regular doctor, they are always so professional, kind and understanding. I feel very fortunate to have such a..
Strawberry Hill Medical Centre
Karema Z.
I've been registered with this practice for approximately two to three years and have found the experience frustrating. I was assigned to this location due to moving house, but accessing..
Strawberry Hill Medical Centre
Being m.
I am very disappointed with my experience at the reception desk. When my sister called, one receptionist suggested she ring back in the morning, which she did. However, the staff member she spoke to..
Strawberry Hill Medical Centre
Jisina C.
Had a very poor experience with my recent appointment. I was expecting a call at the scheduled time, but it never came through. When I contacted the practice to follow up, I was informed that there..
Strawberry Hill Medical Centre
Mary M.
I have been a patient at this practice for two years and have consistently received excellent care from all members of the team, including the clinicians, pharmacy staff, nursing team, and reception..
Strawberry Hill Medical Centre
Sisyphus's (.
I was quite concerned that the receptionist inquired about the purpose of each patient's visit to the surgery during the check-in process. Regardless of whether staff members have medical..
Strawberry Hill Medical Centre
Madhavi Y.
My daughter experienced severe abdominal pain that subsided after half an hour, and this occurred on two occasions. She also developed a rash across her legs that was tender to touch. When I..
Strawberry Hill Medical Centre
paul b.
I attempted to schedule an urgent appointment and received callbacks from multiple team members. Once they became aware of my work location, I felt dismissed and was advised to attend a hospital in..
Strawberry Hill Medical Centre
The I.
The practice operates smoothly when administering routine immunisations.
Strawberry Hill Medical Centre
Steve B.
The approach to accepting new patients seems to be one of avoidance, hoping that interested individuals will eventually seek care elsewhere. I attempted to register my elderly mother with this..
Strawberry Hill Medical Centre
James M.
There seem to be many dissatisfied patients, but I've been with this practice for quite some time and have consistently had positive experiences. 🤷🏼♂️
Strawberry Hill Medical Centre
Roger S.
Extremely helpful service. Whenever I've needed an appointment, I've been able to see a clinician on the same day without any complications. This practice is well-run and the appointment system..
Strawberry Hill Medical Centre
Liz R.
Thank you so much to the lovely receptionist I spoke with today. Extremely helpful, caring and kind. Very much appreciated.
Strawberry Hill Medical Centre
mary D.
Disappointing experience when advised to take over-the-counter pain relief, increase fluid intake and rest for a suspected respiratory infection without thorough investigation of the circumstances...
Strawberry Hill Medical Centre
Qmq S.
I have been a patient at this practice for several years and have consistently received outstanding care. I would strongly encourage others to consider this surgery.
Strawberry Hill Medical Centre
Dave D.
A more welcoming approach from the reception team could improve the experience. Some staff members who handle calls seem unwilling to assist and can be unhelpful. Disconnecting a call from someone..
Strawberry Hill Medical Centre
Marcia S.
Positive experience with friendly and helpful team members.
Strawberry Hill Medical Centre
Inesa A.