Kirsty W. 9 months ago • From Google
Average
When you do manage to see the clinician, they provide good care, but the appointment booking process is challenging. I was a significant number in the queue when I called right at opening time. By the time I got through, all available slots had been taken. This seemed surprising given the number of people ahead of me in the queue. I've decided to seek care elsewhere.
Jess J.
one year ago Wonderful experience with the clinical staff and very supportive front desk team!
David C.
3 years ago Unsuitable for its intended function.
Commander K.
2 years ago The practice appears reluctant to offer appointments regardless of how promptly you contact them. The team can come across as unhelpful and tend to indicate they are unable to assist unless the..
Eleanor H.
3 years ago I have been a patient at this practice for quite some time, and I have noticed a significant decline in the quality of service recently. There is a receptionist whose demeanor comes across as..
Annie R.
4 years ago Straightforward to contact, competent medical staff who respond promptly to enquiries
Christine C.
2 years ago Attempted to call the surgery this morning and joined the phone queue at 8.30am with over 30 people ahead. Within two minutes, a recorded message indicated that all routine appointments had been..
Q Q.
2 years ago The reception staff interactions have been disappointing and left me feeling unheard. During consultations, I've felt that my concerns weren't fully listened to and that assumptions were made about..
Dani B.
2 years ago Apart from a two year period when I was outside the practice area, I have found this surgery to be excellent. The clinical staff demonstrate genuine compassion in their approach, and while telephone..
MrChrissyg999 M.
one year ago Since registering at this practice, the service has been excellent. The clinical team and staff members are remarkably helpful and welcoming and deserve recognition for their efforts.
Court T.
one year ago I have had an extremely negative experience with this practice spanning more than two decades regarding my mental health support. I also feel that a serious health condition affecting a family..
Ashley C.
3 years ago I have been a patient at this practice for the majority of my life and have consistently experienced no issues, receiving outstanding care throughout my time here.
Hannah G.
2 years ago Excellent experience with both the front desk staff and clinical team. I would suggest this practice to others.
Mary C.
4 years ago It took more than two months and repeated follow-ups to obtain a straightforward medication request. The clinical staff have been pleasant when contact has been possible, though opportunities to..
G B.
2 years ago I have decided to leave this practice due to a lack of confidence in their service. My experience today was very disappointing: I spent an hour and a half waiting in the phone queue. When I finally..
David H.
3 years ago Outstanding guidance and care provided.
William B.
5 years ago We had a wonderful experience receiving our vaccination at the practice. The entire team, including those assisting as volunteers, delivered an excellent service. Everyone demonstrated genuine..
Matthew P.
one year ago The staff were unhelpful, and the phone lines were extremely difficult to get through on. The wait times were frustrating. My wife, who was at an advanced stage of pregnancy, had to hold for an..
Heather A.
2 years ago I have been a patient at this surgery since relocating to the area approximately a year and a half ago. Throughout my time here, I have consistently experienced helpfulness and compassion from all..
Chris R.
2 years ago The clinicians at this practice are genuinely excellent and demonstrate real care, and the administrative team are equally supportive and helpful. Appointment availability is something that causes..
Debbie S.