RH

Rachel H. 8 years ago • From Google

Rating

Bad

Hard to reach and prescription service let him down

My partner struggles to secure appointments at this practice. The booking system requires calling on the day, and even then availability seems extremely limited. When he does need medical care, it feels isolating to be unable to access support when it's needed most. During a recent call, the receptionist's manner came across as dismissive, and when he expressed reluctance to discuss private health matters with someone whose name he didn't know, this wasn't well received. He also attempted to use the online prescription service to manage a hectic schedule. After submitting a request through the system a week prior, he attended to collect the medication today only to find it hadn't been prepared. He was asked to wait, but due to time constraints, he had to leave without it. The purpose of ordering ahead and collecting conveniently seemed to be defeated. Having been a patient for some time, he's noticed no improvement in the service. There appears to be a perception that those over retirement age or not in employment have better access to appointments. He's decided to register with a different practice.

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