Bridge End Surgery

The receptionist appeared unwilling to provide assistance.

I struggle to secure appointments at this practice - with the exception of routine screening appointments. I did manage to book one approximately a year back regarding a health concern, and was..

Attempted to contact the practice by telephone, but was unable to reach anyone when calling back as requested.

I find these services to be incredibly frustrating and unhelpful. Over an extended period, I experienced significant delays in receiving a diagnosis for a serious condition, and I had to personally..

I had a very disappointing experience.

I have a long-standing respiratory condition and was recently hospitalised due to a flare-up. I found myself unable to obtain my prescribed reliever medication as my inhaler had expired, and this..

Called to book an appointment and selected the callback option after waiting in a lengthy queue. When the practice rang back, the call disconnected unexpectedly. Upon attempting to reschedule, there..

Have always had a positive experience. The team here is excellent.

Discharged without prescribed medication despite a significant family medical history. Have been attempting to contact the practice at opening time for three days without success.

I attended my GP surgery in the afternoon as I was concerned I might have a urinary tract infection, particularly given my recent medical situation. I approached the reception desk and asked whether..

Saw a locum clinician today and felt compelled to share feedback. Without question, this was the most comprehensive and professional consultation I have experienced in over two decades. It reminded..

The reception team repeatedly misplaced my medication list and demonstrated a lack of compassion in their interactions. While this may reflect broader organisational issues, it remains an..

Unfortunately, I have recently had to switch to a different practice because I was consistently unable to secure appointments. The booking system only permits same-day reservations, requiring..

Attempting to reach the practice by telephone proves extremely difficult, with calls frequently going unanswered.

I have attempted to secure a telephone consultation on three separate occasions this week. On each attempt, I called at the designated time and found myself waiting in a queue, only to be informed..

Repeat prescriptions consistently arrive later than expected. Obtaining appointments proves extremely difficult, and accessing services in general is challenging. The appointment booking system..

The surgery declined to provide an appointment for my child who had been advised by a first aider that there was a foot concern that appeared to be worsening. As a young child, she was unable to..

I wanted to share that over the past several weeks, the front desk team has been exceptionally supportive and have followed through on their commitments whenever we've required help. We recognise..

The appointment booking process at this practice is extremely difficult to navigate. After numerous attempts to reach the surgery by phone, I was only able to speak with someone briefly. The..

Disappointing experience, though it's possible they may not be aware of the phone lines ringing. Not a satisfactory visit overall.