Neasham Road Surgery

I have been attending this practice for over two decades and remain very satisfied with my care.

The reception area was pleasantly warm with the heating system working at full capacity.

The reception staff have not treated me with the respect I would expect. I would prefer to communicate directly with the clinical team rather than go through reception. On several occasions, I have..

Excellent, well-organised service with professional and courteous staff. This practice operates to a high standard and appears to be among the best in the area. Those seeking prompt, efficient care..

Disappointing experience. I felt the practice did not prioritise patient care. I attended for a blood test appointment, arrived on time, but waited considerably longer than expected before being..

Would rate lower if possible. Unable to secure any available slots, have been attempting to arrange a consultation for my young child who has been experiencing chest symptoms for the past four days..

Nursing staff were utilised rather than doctor-led consultations, which felt like a different standard of care than expected.

Excellent practice with a wonderful team of healthcare professionals.

The reception team's communication fell short of expectations. During my initial contact, I was informed that my prescription would be ready before the pharmacy closed, but this did not materialise...

I called to discuss a health concern and requested an appointment with a GP. The receptionist suggested I visit the pharmacy to purchase an over-the-counter remedy instead. This is an ongoing issue..

The surgical experience was extremely disappointing, with poor coordination among team members. Reception staff interactions were often curt and unwelcoming. Clinical staff appeared reluctant to..

I have attended this practice on several occasions with family members. The reception area maintains good cleanliness and organisation, though it could benefit from ambient music and a more..

The experience has been quite disappointing overall. Securing appointments proves to be very challenging, and many concerns seem to be dismissed or redirected to self-referral options rather than..

The staff came across as dismissive and unhelpful, and the clinical team did not meet my expectations. This has been my most disappointing experience at a medical practice. I was particularly..

I would strongly advise against choosing this practice. I was very disappointed with how my young child's appointment was handled, and when I submitted a formal complaint to management, there was no..

The practice has lengthy waiting times for appointments, often extending several months into the future. Some team members have ended phone calls abruptly, preventing proper discussion with clinical..

I was disappointed to be directed towards a healthcare professional other than a doctor and felt frustrated when told there was no meaningful difference in their qualifications. I strongly disagree..

Excellent Healthcare Facility in the Area I have consistently received outstanding care at this practice. The team demonstrates genuine commitment to patient wellbeing and provides thorough,..

I've generally had a positive experience at this practice and find the staff to be approachable. I'm also grateful that the online account issue was resolved and it's functioning well now.

The receptionists and staff members are very welcoming and supportive. The clinical team are excellent. I am very pleased to be a patient at this practice.