Elm Hayes Surgery

The receptionist approached in a manner that felt quite abrupt while I was speaking with a family member on the phone. The interaction came across as confrontational, and I felt the approach to..

The reception staff were unhelpful and displayed poor customer service. There was a lengthy delay of more than two weeks to receive results from initial tests, only to discover that documentation of..

Extremely useful, efficient service, minimal wait times, conveniently located near a pharmacy

Could not have been more helpful, understanding and professional when assisting my older family members. Thanks to everyone at the practice for the work you do, it is genuinely valued during these..

The practice proves very challenging to access. Appointment slots appear unavailable, telephone lines go unanswered, and the booking system consistently shows no availability. When experiencing..

I have been a patient at this practice for many years and I am extremely satisfied with my experience. The clinical staff, nursing team, receptionists and pharmacy staff have consistently..

We have been very frustrated with our experience at this surgery regarding our grandchildren's skin condition. Over an eight-month period, they attended multiple appointments presenting with a..

My partner has been attempting for several days to secure a GP appointment, calling at the earliest opportunity and waiting in queues. I recognise this is likely a broader issue affecting surgeries..

Excellent, welcoming front desk team who demonstrate genuine effort to assist patients. The entire team works with considerable dedication to adjust services and deliver high-quality care, with..

I can only speak to my own experience at this practice. I found the staff to be exceptionally skilled at what they do, displaying kindness and courtesy throughout my visits. I acknowledge that..

I contacted the practice a few months ago regarding a concerning lump. I was informed that a telephone consultation would be arranged, which did take place. The clinician indicated that an in-person..

I recently visited the practice and was very grateful for the care, attention and thoroughness I received during my appointment.

The appointment booking system at this surgery is extremely frustrating. I was asked to return for a follow-up appointment within two weeks, but obtaining a slot proved very difficult. The only way..

I have now attempted to contact the reception team on three consecutive days during the advertised closing hours, but have been unable to reach anyone. Each time I call, I hear an automated message..

I attended early pregnancy scans on two separate occasions. The booking process was straightforward, requiring only a couple of days' notice rather than an extended wait. The service provided was of..

The team were welcoming and the facilities were well-maintained.

Good appointment experience overall, though I requested it through the online system as required and was given a time of 10.18. By 10.50, only one other patient appeared to have been seen by the..

It's frustrating to see why so many people are hesitant to contact their GP surgery. I recently called with a concern that was genuinely worrying me, and after the call ended, I became aware of..

What a wonderful appointment with the new team member. They listened very attentively to my concerns. I was very frightened and worried following a recent episode, but after the consultation, I left..

The clinical staff at this practice are excellent, particularly two of the doctors who I found to be outstanding. I would highly recommend them for mental health concerns or women's health issues...