Auckland Medical Group
MB
Mantareay B. 5 years ago • From Google
Bad
I have been registered with this surgery since my early teenage years and am now in my mid-twenties. Overall, the staff come across as pleasant and approachable; however, obtaining an appointment requires calling at a specific time in the morning, and the vast majority of the time the line is simply unavailable. On the rare occasions when a call does connect, there appears to be little consideration given to whether the person calling may be experiencing vulnerability or distress. Both my partner and I have faced significant mental health challenges in recent years, yet the support offered has been limited to medication without adequate guidance on how to use it appropriately. As someone without medical training, I found myself uncertain about decisions that should have been made by healthcare professionals. Additionally, I have dealt with a persistent digestive issue for many years, and despite raising this repeatedly, there has been minimal effort to investigate or resolve the underlying cause. I recognise that general practices across the country have faced considerable pressure and resource constraints. Nevertheless, this does not justify the shortcomings in how patients are treated and the lack of genuine care demonstrated. The appointment system in use appears disorganised and operates on a strictly first-come basis, which has contributed to the perception that the practices in this area seem distant and indifferent to patient needs.
Philip Y.