Saxonbrook Medical Centre
Sarah B. one year ago • From Google
Bad
Healthcare Delays and Prescription Chaos Frustrate Patient
I arrived at ESH around 1:30 PM, only to be informed that due to the lengthy wait, it would be more advantageous for me to return in the morning and see a doctor instead. Earlier that day, I had submitted a form requesting an urgent appointment and received a call at 10:30 AM offering me an appointment on Wednesday. This was on Monday morning. Unfortunately, I was suffering from an ear infection, which anyone who has experienced one knows can be excruciatingly painful; there was no way I could endure until Wednesday for treatment. Consequently, they directed me to visit a walk-in clinic. At the clinic, I spent over four hours sitting in discomfort waiting for my turn. During this time, I learned that when you fill out an urgent appointment request with your GP (general practitioner), they aren't even required to contact you within 48 hours. Essentially, if you feel it's necessary to see someone on the same day regarding your health issues, heading directly to a walk-in center is your best option since there is evidently a shortage of doctors available through regular appointments. It raises questions as well about how walk-in clinics have doctors who work long shifts of twelve hours daily. Additionally, I'm struggling comprehending why the process for repeat prescriptions has changed so drastically; now patients must specify not only their medication but also its dosage and duration along with details about when it was last issued. This new system complicates things significantly because managing multiple medications becomes quite cumbersome—previously all I needed to do was open up my app and select what I wanted without additional hassle. Now patients may end up running low on their prescribed drugs or ordering them more frequently than needed since we have no choice but sift through each item individually. Recently while attempting to pick up one of my medications after ordering it online—I ended up receiving something entirely different because I'd discarded its packaging and couldn’t recall its name beyond starting with “TO.” Instead of what I'd ordered—a mix-up occurred where they handed me another medication beginning with “BE.” This led me into having reorder yet again which resulted in missing six days’ worth of medication altogether! Why are we altering systems that previously functioned effectively? In essence, local medical practices seem nearly nonexistent nowadays due largely insufficient numbers compared against patient demand—one might rightfully wonder why this situation persists?
I had a great experience. The nurse was not only friendly but also very efficient.
Saxonbrook Medical Centre
Al A.
For the past eleven years, I have utilized this medical practice, yet I remain uncertain about the positive impact or changes it has brought to my family's life. There is a significant lack of..
Saxonbrook Medical Centre
Sally B.
Arrived just as they were shutting down for their midday break, but still managed to get inside. The staff member, who seemed like she might work in healthcare, was incredibly accommodating and..
Saxonbrook Medical Centre
Debby W.
Prompt scheduling with a friendly nurse who thoroughly addressed my inquiries and demonstrated exceptional customer service
Saxonbrook Medical Centre
Carina T.
I requested a phone consultation with the medical professional, but they scheduled an in-person meeting instead. This occurred despite my clear explanation that I was unable to attend a face-to-face..
Saxonbrook Medical Centre
Kevin K.
This is undoubtedly the most frustrating experience possible; there are never any available appointments. Even if your situation isn't urgent and could wait a few weeks, the staff seem uninterested..
Saxonbrook Medical Centre
Paul K.
Arrived for my weekend surgical follow-up with Dr. Sophie Wellman first thing in the morning, and she was absolutely delightful! She provided excellent guidance and prescribed medication to..
Saxonbrook Medical Centre
MachiavelliQ 8.
Many of the physicians are competent, yet a few seem to be less than professional. Following an appointment in which I was assured that everything was fine and there were no issues, I accessed the..
Saxonbrook Medical Centre
Shabir S.
Today, I visited [Saxonbrook medical for an appointment and was thoroughly impressed by the level of care provided. The reception staff were not only welcoming but also highly efficient, ensuring..
Saxonbrook Medical Centre
Vee M.
Disgraceful. The issues plaguing the NHS don't justify dismissing my concerns when I might be facing a potentially grave health problem.
Saxonbrook Medical Centre
Yuri Y.
The team exhibits a high level of professionalism when you communicate your symptoms clearly. I am quite pleased with the service... thank you.
Saxonbrook Medical Centre
stephen u.
The staff was exceptionally courteous and addressed my issues effectively. Much appreciation.
Saxonbrook Medical Centre
Elisa S.
I attended the medical facility recently to receive my follow-up AstraZeneca immunization. The entire operation was remarkably well-coordinated and precise. The personnel were incredibly competent..
Saxonbrook Medical Centre
E S.
Initially and subsequently, my first and second COVID vaccine appointments were called off. The providers denied any cancellation. I reached out to the NHS booking service following the second..
Saxonbrook Medical Centre
Chloe S.
I have been prescribed the incorrect medication on two occasions, one of which I am allergic to. Despite my visits and numerous phone calls where I clearly stated that I require medication prior to..
Saxonbrook Medical Centre
anam s.
Securing a medical consultation has become an absolute ordeal. My infant is unwell, and I'm desperately attempting to schedule a visit, but each time I try, the system repeatedly declares..
Saxonbrook Medical Centre
Just W.
Professional, attentive, and thoroughly pleased with the service I received.
Saxonbrook Medical Centre
Wendy W.
The medication assessment was outstanding, and the phone discussion was both accurate and straightforward. I am now pleased to proceed with the medications we talked about for the coming year; I..
Saxonbrook Medical Centre
Phil P.
I received a notification with less than two days' notice stating that my prescribed medication would no longer be dispensed unless I consent to undergo a blood test. While it is common for certain..
Saxonbrook Medical Centre
Anonymouse
Saxonbrook is a good sized surgery and vaccination centre, not only did they do an amazing job with the covid vaccinations at the time, but their day to day operations are flawless. One thing..
Saxonbrook Medical Centre
Sarah s.