Saxonbrook Medical Centre
SB
Sarah B. one year ago • From Google
Bad
I arrived at ESH around 1:30 PM, only to be informed that due to the lengthy wait, it would be more advantageous for me to return in the morning and see a doctor instead. Earlier that day, I had submitted a form requesting an urgent appointment and received a call at 10:30 AM offering me an appointment on Wednesday. This was on Monday morning. Unfortunately, I was suffering from an ear infection, which anyone who has experienced one knows can be excruciatingly painful; there was no way I could endure until Wednesday for treatment. Consequently, they directed me to visit a walk-in clinic. At the clinic, I spent over four hours sitting in discomfort waiting for my turn. During this time, I learned that when you fill out an urgent appointment request with your GP (general practitioner), they aren't even required to contact you within 48 hours. Essentially, if you feel it's necessary to see someone on the same day regarding your health issues, heading directly to a walk-in center is your best option since there is evidently a shortage of doctors available through regular appointments. It raises questions as well about how walk-in clinics have doctors who work long shifts of twelve hours daily. Additionally, I'm struggling comprehending why the process for repeat prescriptions has changed so drastically; now patients must specify not only their medication but also its dosage and duration along with details about when it was last issued. This new system complicates things significantly because managing multiple medications becomes quite cumbersome—previously all I needed to do was open up my app and select what I wanted without additional hassle. Now patients may end up running low on their prescribed drugs or ordering them more frequently than needed since we have no choice but sift through each item individually. Recently while attempting to pick up one of my medications after ordering it online—I ended up receiving something entirely different because I'd discarded its packaging and couldn’t recall its name beyond starting with “TO.” Instead of what I'd ordered—a mix-up occurred where they handed me another medication beginning with “BE.” This led me into having reorder yet again which resulted in missing six days’ worth of medication altogether! Why are we altering systems that previously functioned effectively? In essence, local medical practices seem nearly nonexistent nowadays due largely insufficient numbers compared against patient demand—one might rightfully wonder why this situation persists?
Sarah s.