The Beacon Health Group (Mountbatten House)

Staff at the front desk are incredibly disrespectful. This establishment deserves to be permanently closed. It's no surprise the reputation is so terrible—avoid this place at all costs.

I've been a patient at this practice since the 1990s after relocating here. Initially, the service was excellent, but over time, I've experienced numerous frustrations. Repeated problems with..

I'd give this zero stars if I could!! My granddaughter has been suffering from a persistent leg rash for a month that's progressively spreading... I've been calling repeatedly (always stuck in a..

I've visited this practice multiple times, and each encounter with the reception staff, physician, and nursing team has been wonderful - they're consistently kind, engaged, and helpful.

Regrettably, I wish I could award zero stars. Previously, this practice was exemplary, with outstanding physicians, nursing staff, and administrative personnel. However, coinciding with Dr. Freed's..

I cannot endorse this surgical procedure. Securing appointments is quite challenging. I was told it would take two months to schedule a blood and PSA test! They have extended the interval for my..

Getting an appointment here is incredibly challenging. The phone line is nearly impossible to reach, with endless attempts needed and a 20-minute hold time when you finally connect. Alternatively,..

Despite calling the Springfield medical facility, you're automatically transferred to the Danbury Centre, which is incredibly frustrating. I've made six separate attempts today, each time spending..

I'm feeling under the weather, my household is battling COVID, and I'm approaching a critical point with a medication that requires careful management. After receiving no reply from my prescription..

The clinic's communication is frustratingly inefficient. When I personally visited to schedule a vaccination appointment for my year-old child, the receptionist insisted I should make the call right..

Every interaction I've had at this practice has been outstanding. The front desk staff are delightful, and the physicians consistently demonstrate both helpfulness and professionalism. I'm..

This practice has drastically declined from its former high standards. Previously, staff went above and beyond, but now those wonderful employees have departed. We now encounter only a couple of..

The employees were incredibly supportive and accommodating!

Utterly appalling healthcare facility that deserves legal repercussions for their medical misconduct. The patient treatment is abysmal, with endless phone wait times resulting in appointment..

Attempting to contact support during a family health crisis, I was left frustrated after being placed on hold for more than 60 minutes, only to have the call abruptly disconnected. Upon redialing, I..

Been attempting to secure a doctor's appointment for almost half a year and it's absolutely absurd. Call at 8 sharp and still end up as number 13 in the waiting line, only to be informed that no..

Having been with the Beacon health group for almost two decades, securing an appointment has become increasingly challenging due to their cumbersome booking system. The strict time window requires..

I underwent a medical procedure at this clinic, and the staff were simply exceptional. I cannot express enough how impressed I was with every single person I interacted with during my visit. Their..

I'm utterly frustrated with their customer service approach! It's completely unacceptable that their phone lines aren't immediately available when they open. As a 17-year-old student juggling work..

THIS MEDICAL PRACTICE DESERVES SHUTTING DOWN. YOU HAVE physicians who refuse to see patients, and receptionists who act like they're medical experts, and together they're completely ineffective and..