Long Lane Medical Centre
Gary L. 6 years ago • From Google
Bad
Heart Condition, 79 Calls, Zero Help
Attempting to secure a medical appointment here is utterly futile, with zero empathy shown for patients' circumstances. After being discharged from hospital at 30 with a critical heart condition and instructed to contact my GP urgently, I encountered nothing but indifference. My initial call was met with a dismissive 4-week wait, despite explaining my serious medical situation. They suggested calling at 8:30am for faster scheduling. Following their advice, I embarked on an absurd ordeal - 79 phone attempts between 8:30 and 8:33am, with no one answering. When someone finally picked up, all appointments were inexplicably gone. They offered a phone consultation, which is completely useless given I have physical hospital documents that need direct handover to my GP - a doctor I barely know, having last seen him when I was 15. I was repeatedly told they manage 8,500 patients, but this shouldn't excuse their systemic lack of responsiveness. Not every medical situation is identical, and their failure to answer phones directly contradicts their supposed professional standards. I'm changing practices not because of scheduling difficulties, but because of their profound lack of human compassion during an incredibly stressful period. I felt reduced to an anonymous statistic in a profession fundamentally meant to provide care and support.
Absolutely appalling medical practice! I attempted to schedule a consultation after 6:30 PM, but they flatly refused, despite being open until 8:30 PM. Since I'm employed until 6 o'clock, I..
Long Lane Medical Centre
Ken D.
🏆🏆absolutely adore the National Health Service.
Long Lane Medical Centre
Reza Y.
Absolutely dreadful medical practice. I've been stuck on hold for half an hour since 8am, and the front desk staff are claiming they have zero appointment slots open whatsoever???
Long Lane Medical Centre
Nicky F.
Terrible surgical experience, with a reception team that's incredibly difficult to reach and utterly unaccommodating. When you finally manage to secure an appointment, they're perpetually behind..
Long Lane Medical Centre
Nicola H.
I'm not one to seek medical attention unless I'm genuinely concerned, but the difficulty in reaching this practice is mind-blowing. Today, I dialed their number an astounding 32 times just to secure..
Long Lane Medical Centre
Lou B.
Every attempt to contact them via phone ends in frustration, no matter the hour, and they seem perpetually unavailable due to staff training. I'm continuously bombarded with messages urging me to..
Long Lane Medical Centre
Joanne S.
What a terrible medical practice! You can line up outside from 7/7:30am, but even if you manage to secure an appointment, there's no guarantee you'll be seen before 9am despite their official..
Long Lane Medical Centre
William M.
The medical practice in Liverpool is absolutely dreadful for booking appointments. You're forced to wait outside in freezing, rainy conditions at 7:30 am, only to discover by 8:05 that all slots are..
Long Lane Medical Centre
Lisa H.
I'm utterly amazed by the negative feedback about Dr. Bentley, as my personal experience couldn't be more different. He's been incredibly compassionate and effective in addressing my concerns. My..
Long Lane Medical Centre
Dhanishta D.
Getting an appointment was a nightmare - phone lines were completely unresponsive, forcing me to physically visit their location while running a high fever of 39°. Despite the frustrating..
Long Lane Medical Centre
Gavin A.
Called repeatedly since early morning, with 96 unanswered attempts by 11:10, and the phone just keeps ringing without response.
Long Lane Medical Centre
Mary F.
The personnel here are exceptionally welcoming and courteous. Moreover, I've consistently observed that the medical professionals take ample time with patients, offering comprehensive care and..
Long Lane Medical Centre
Ann C.
The staff at this medical facility are exceptionally welcoming and compassionate. I truly appreciate the outstanding level of care provided, with healthcare professionals who consistently..
Long Lane Medical Centre
samantha m.
The service here is completely revolting, with front desk staff acting like they're superior, arrogant gatekeepers. Their communication style is incredibly demeaning and disrespectful. They..
Long Lane Medical Centre
kyle o.
A truly abysmal medical practice in Liverpool - securing an appointment is practically impossible. I've attached a picture and still haven't managed to schedule a consultation, which is incredibly..
Long Lane Medical Centre
Jennifer W.
The quality of this medical practice has seriously deteriorated. With only 17 appointment slots across two doctors, securing a consultation is incredibly challenging. The reception staff push..
Long Lane Medical Centre
Superbad I.
The medical personnel, both physicians and support staff, consistently demonstrate exceptional courtesy and maintain a high standard of professionalism.
Long Lane Medical Centre
AKM A.
Absolutely terrible experience with an unprofessional and incompetent medical team. The staff were rude and unhelpful, and the doctors seemed alarmingly negligent - especially one physician who..
Long Lane Medical Centre
Chris K.
Hands down the most impressive medical practice I've encountered recently. The entire team demonstrates exceptional professionalism and the staff is absolutely top-notch.
Long Lane Medical Centre
Laura D.
Absolutely no complaints about LLMC. They're consistently supportive whenever assistance is necessary. The care provided to myself and my children during the Covid period was exceptional. Sharon, in..
Long Lane Medical Centre
linda l.