Birchwood Medical Practice
Amanda C. one year ago • From Google
Bad
Heartbreaking failure in dementia and end of life care
Horrific treatment of our elderly mother during her dementia journey. The frailty team was completely absent, refusing to provide any palliative or end-of-life care, even on her final day. Their approach was cold, indifferent, and largely unavailable. The attending physician who arrived during her final moments verbally berated us about an outdated Respect form while our mother struggled to breathe, then simply departed. We were left to manage her death entirely on our own. Holly's standard response perfectly illustrates the 'care' delivered by Birchwood. I strongly recommend examining the CQC report's 'Needs Improvement' rating and the 2.9 patient feedback, and actually implementing meaningful changes. Their contact number merely redirects to a website - utterly useless now that my mother has passed. Birchwood's primary concern seemed to be repeatedly requesting DNR and Respect forms. Modality's widespread reputation for poor service, backed by government petitions and complaints, suggests a systemic 'profit over patient' approach. If Birchwood wishes to distinguish itself from other practices, they must start prioritizing patient welfare.
Getting any kind of appointment here is a complete nightmare. They scheduled a phone consultation, but no call ever came through. When I inquired, they claimed the doctor called and left a..
Birchwood Medical Practice
Rosie R.
I contacted customer service regarding an incomplete prescription, and during the call, after verifying my date of birth, I was left waiting on hold for what felt like an eternity—around 15 minutes..
Birchwood Medical Practice
Eva F.
Birchwood medical center stands out as the top healthcare provider in this region. The physicians are compassionate and scheduling appointments is incredibly convenient.
Birchwood Medical Practice
Jan C.
Welcoming and pleasant employees
Birchwood Medical Practice
Lorraine S.
Dr. Davies is absolutely phenomenal! His expertise is truly remarkable, and he consistently demonstrates an exceptional level of care that far surpasses expectations. I am incredibly grateful for..
Birchwood Medical Practice
Frans C.
Birchwood consistently delivers excellent care, even when facing challenges from Surrey county council's demands to accommodate patients from newly constructed housing developments without..
Birchwood Medical Practice
mam m.
The medical staff's identification is unclear, as they only use first names. It seems like they're randomly searching online for potential diagnoses and presenting vague possibilities, while..
Birchwood Medical Practice
Alexandra P.
I consulted Dr Kandi and was thoroughly delighted by the exceptional care I experienced. I want to emphasize that the surgical practice consistently provides outstanding and timely service, and I..
Birchwood Medical Practice
Monika D.
Scheduling a call with this company is a nightmare. I experienced being disconnected twice after investing nearly half an hour waiting to speak with someone. The service is utterly unacceptable.
Birchwood Medical Practice
L G.
Phenomenal support from Ms. Michelle Watts 👏👏👏 Absolutely deserving of more than 5 stars ⭐️ ... Much appreciation ...
Birchwood Medical Practice
Shonee T.
I find Birchwood to be an excellent medical facility. During my allergic reaction, I was attended to promptly. Both myself and my two sons have consistently received great care at this practice.
Birchwood Medical Practice
chirag b.
The medical staff instructed me to visit the reception area to obtain a water cup for my child's medication. Unfortunately, the receptionist was completely uncooperative and declined to provide me..
Birchwood Medical Practice
Kelly H.
I found myself searching for their contact information and was taken aback by their poor rating, which motivated me to share my perspective. Despite the challenges they face with limited resources..
Birchwood Medical Practice
Stephanie M.
Consistently convenient scheduling and thoroughly satisfied with the quality of care delivered
Birchwood Medical Practice
Elitza D.
Their scheduling is frustrating. Securing a timely appointment can be quite challenging.
Birchwood Medical Practice
Jasmine P.
The digital platform is exceptional. I began completing the application at 8 in the morning, and after answering a handful of straightforward questions, I easily selected an appointment time that..
Birchwood Medical Practice
Lyudmil L.
I had scheduled a telephone consultation with my physician for today, but the call never materialized as expected.
Birchwood Medical Practice
james l.
I'm typically not someone who criticizes NHS services, but I've encountered significant frustration while attempting to schedule two appointments. The phone receptionists have been consistently..
Birchwood Medical Practice
Matt C.
Absolutely appalling service, billed £150 for completing medical documentation for my elderly father, with approximately 50% of the paperwork filled out inaccurately. Upon addressing the issue with..
Birchwood Medical Practice
Wolfgang G.
I've utilized both phone and online booking methods, and they were equally smooth. I successfully secured a same-day appointment and another on my preferred date. The scheduling was punctual, with..
Birchwood Medical Practice
Ziggy A.