G3

Gerty 3. 3 years ago • From Google

Rating

Bad

Heartless doctors fail vulnerable carer completely

As a sole carer for my mother with dementia and psychosis, I found arranging care through this agency to be an absolute nightmare. Despite clearly explaining my situation and referencing the Carers Register, they refused to book a visit in advance. Instead, I was told to call at 08:30 and hope for a same-day appointment with no flexibility whatsoever. I had two consultations with different doctors about my severe stress and mental health challenges. When I sought a short-term solution to help me relax while organizing additional care, I was essentially accused of drug-seeking behavior and hastily prescribed anti-depressants. After a mere 10-minute consultation, I was abruptly dismissed for their next patient. The experience was completely appalling. When I reached out for support to prevent a potential mental breakdown, I was callously brushed aside. Having not used this GP practice for over 15 years, I was shocked by the stark contrast to their previous compassionate staff. The current team is utterly heartless and incompetent. I strongly advise everyone to stay away, as I wouldn't trust them to provide any medical treatment whatsoever.

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