ES

Elizabeth S. 3 years ago • From Google

Rating

Bad

Heartless healthcare fails vulnerable elderly patient

Unable to reach them by phone, I opted to visit in person, thinking it would be faster. I requested the receptionist to have a nurse briefly examine my elderly mother's ears, as she had recently undergone syringing and was now experiencing pain with blood present. However, the nurse refused and suggested returning to the original provider. Frustrated, I mentioned I'd have to take her to a walk-in centre due to her discomfort. The receptionist seemed indifferent and essentially dismissed my concerns. We then endured a grueling 5-hour wait at the walk-in centre, where my suffering mother was diagnosed with an infection and prescribed antibiotics. It would have taken the nurse mere minutes to check her ears. What happened to genuine compassion and patient care? 😡

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