LB

Louise B. 2 years ago • From Google

Rating

Bad

Heartless healthcare fails vulnerable elderly patient

The treatment of my 86-year-old mother was shockingly unacceptable. She was callously turned away and instructed to travel to Stafford for medical attention, despite being unable to drive and recently bereaved. The staff displayed zero compassion, with the receptionist being particularly unhelpful and refusing to even assist with changing her dressing. It is utterly reprehensible to expect an elderly woman, especially as winter approaches, to independently arrange transportation to another location for essential medical care. Her own healthcare provider should be supporting her, not creating additional hardship. This medical practice's conduct towards vulnerable patients is deeply concerning and warrants a thorough investigation into their unethical and heartless approach to patient care.

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