Quayside Medical Practice
JM
Joanne M. 4 years ago • From Google
Bad
I am deeply disheartened to report my disappointment with a medical practice I've trusted for over five decades. Their rigid system requires calling at 8am sharp for an appointment, which would be fine under normal circumstances. However, having just undergone a total hip replacement and managing significant pain with codeine, I'm left completely sedated. This morning, by the time I managed to call at 9:30am, all appointments were predictably gone. What truly breaks my heart is the complete absence of human understanding and flexibility. There's no consideration for patients recovering from surgery whose medication might impair their ability to make timely calls. The receptionist's robotic response of "appointments aren't released until the morning" was infuriating. Her suggestions to call an alternative number or dial 111 only compounded my frustration during a vulnerable moment. I am left feeling abandoned and unsupported, desperately hoping I won't require their assistance again, as I have zero confidence in receiving any meaningful help or compassion from this practice.
Stephanie S.