Healthy Prestatyn
AW
Ali W. one year ago • From Google
Bad
I departed this medical practice last year after three decades due to their total absence of compassion and understanding. When I called seeking an appointment during a mental health emergency, disclosing my suicidal state, I was curtly informed no appointments were available and instructed to contact 111 or complete an online form the following day. Upon calling 111, I was redirected back to my GP… After submitting the form, I received a dismissive phone consultation and was essentially brushed aside. Subsequently, I emailed the surgery detailing my circumstances and requesting to see a resident GP, only to receive a perfunctory one-line response directing me to complete an online form in the morning! I've never been someone who frequently sought medical assistance and had no prior history of significant mental health challenges before last year, but I was made to feel utterly insignificant and profoundly stigmatized. Being rejected and disregarded during the most vulnerable and terrifying period of my life deeply wounded me and convinced me I was undeserving of help. I am thoroughly appalled by this practice and immensely relieved I transferred to another GP surgery, where I ultimately obtained the support necessary to navigate through that difficult year. I strongly advise anyone to steer clear of this surgery at all costs!
Jacob D.