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Chloe C. 10 months ago • From Google

Rating

Bad

Heartless practice turns away new mom and baby

I arrived for my scheduled 8-week postnatal check with my infant, which the practice had already delayed to 10 weeks. At the King Edward location, parking was exclusively permit-based, forcing me to walk 10 minutes and navigate unfamiliar streets. Consequently, I reached the office 10 minutes past my appointment time. Despite having a newborn and being a new patient, I was flatly refused service with no flexibility or understanding. The complete lack of compassion and rigid approach is unacceptable. Being turned away after already waiting weeks for this critical health check is beyond frustrating. This experience has been incredibly disappointing and has definitively convinced me to seek healthcare elsewhere. The way my child and I were treated is unprofessional and entirely unacceptable.

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