The Beacon Health Group (Moulsham Lodge)
LK
Laura K. 6 years ago • From Google
Bad
Absolutely appalling service. I dialed 84 times at 8am and was disconnected twice. I entered the medical center in a deeply distressed mental state and walked into an empty waiting room, crying, only to be completely ignored by both receptionists. One was on the phone, the other seemingly idle, yet neither made any effort to offer even a basic reassurance or comfort. Eventually, one halfheartedly asked what was wrong, and when I could barely communicate, they merely said someone would call me back and advised me to stay near the phone. I returned home and waited, and incredibly, 11 hours later, someone finally contacted me. I could have potentially suffered serious harm during that time. In contrast, I had already visited another surgery, registered, received compassionate treatment from their receptionist, gotten a callback within 20 minutes of arrival, and secured an appointment for 8:30 the next morning. Beacon Group is utterly disgraceful, their staff are rude, and what was previously a subpar service has now deteriorated beyond comprehension.
Rod H.