The Beacon Health Group (Moulsham Lodge)

Absolutely useless service. The Receptionist's condescending attitude was infuriating, and I'm still waiting on a referral letter for my child after nearly twelve months. I wasted three-quarters of..

Utterly terrible service - securing an appointment is nearly impossible. Their sole advice is to call at 8:00 am, which is completely impractical and futile as you can never get through. I resorted..

I recently experienced my inaugural telehealth consultation, and after spending approximately five minutes detailing my health concerns, the physician abruptly placed me on hold without any..

Terrible customer experience, disorganized management. Prescription refill processing drags on for a week or longer, scheduling an appointment is practically unattainable, and the front desk staff..

I brought my young child to this medical practice today and endured an excessive wait exceeding two hours before being seen. The physician was significantly behind schedule, and the front desk staff..

Terrible service. It seems the practice partners are completely ignoring patient feedback, or simply don't care. Whatever happened to the traditional medical ethos of prioritizing patient welfare?..

Attempted to schedule my medication consultation, but discovered the earliest available slot isn't until May.

The unhelpful staff on the phone promise to have someone reach out to schedule an appointment by 6:30pm, but they consistently fail to follow through on this commitment!!

Appalling customer service. Endless time wasted on hold, only to be met with an unhelpful and discourteous representative. Hire additional front desk personnel!! The level of service is completely..

Utterly unacceptable customer service. I rang this morning at 8am and found myself 30th in line, and by the time I was connected, all available appointments had vanished. I contacted 111 who..

During my latest consultation, the physician displayed remarkable compassion and empathy. They've conducted various diagnostic procedures and are actively working to address my health concerns...

I've been registered with this medical practice for over a decade, and accessing healthcare here is incredibly challenging. Getting an appointment is nearly impossible, and when you do manage to..

My wife underwent cataract surgery and was provided with a limited supply of prescribed medication, along with a letter for her GP, which we promptly submitted to the Moulsham surgery. After five..

Terrible customer experience with dismissive staff. Medical professionals seem inattentive and ignore patient intake documents. Absolutely unacceptable service quality.

Absolutely terrible service. I attempted to schedule an appointment after consulting with a nurse practitioner, but when I tried calling back the following day, it was a nightmare. I had to make 70..

Impossible to schedule even the most basic consultation. The booking process is a complete nightmare and utterly frustrating.

I'm bewildered by the recent decline at Moulsham Lodge Surgery, or potentially within the Beacon Health group. What was once a well-run medical practice has now become frustratingly inefficient...

Denying scheduling access to seniors is completely unacceptable and shameful behavior

Getting an appointment at this surgery is incredibly challenging, with restricted phone hours and a cumbersome online form process that feels intentionally difficult. I've struggled to secure..

Throughout the COVID-19 period, I've received outstanding medical care at this surgical center. Every member of the team has been incredibly kind and supportive. My sincere appreciation goes out to..