Victoria Medical Centre
Star (. one year ago • From Google
Bad
Heartless reception staff failed my dying father
After careful consideration, I feel compelled to share my deeply distressing experience. The reception staff's lack of comprehension is absolutely appalling. Earlier this year, my mother attempted to secure a GP appointment for my father, who was battling a terminal illness, but was callously informed they couldn't schedule anything until May. Tragically, he passed away in April, and at the time, the staff displayed complete indifference to his critical medical condition. They insisted he could only communicate with his doctor through a formal appointment and refused to even allow my mother to leave a message, with one receptionist dismissively claiming she would just be directed to make an appointment. Ironically, his physician was personally calling my mother at 7 pm to check on their needs. The behavior of these front desk employees towards patients facing terminal diagnoses is unacceptable. The management and leadership absolutely must implement comprehensive retraining to ensure staff understand the gravity of terminal illnesses and the urgent need for immediate medical access and compassionate support.
Scheduling can be challenging, which is typical across medical facilities nationwide. However, once you're seen by the medical staff, the care is exceptional and attentive. The only minor drawback..
Victoria Medical Centre
Kerry T.
During my visits, the physicians, nursing staff, and administrative personnel are consistently professional and helpful. Nevertheless, scheduling an appointment can be quite challenging. The phone..
Victoria Medical Centre
stephen m.
Despite not being a regular VMC patient, I found their online service to be incredibly responsive. Upon reaching out, the physicians were attentive and provided valuable assistance.
Victoria Medical Centre
Jo T.
I'd like to express my gratitude to the delightful receptionist at the Beacon Practice who provided me with such a cordial and welcoming greeting, as well as to the exceptionally competent,..
Victoria Medical Centre
Rowland H.
I've noticed significant positive changes at the facility since the pandemic. The medical professionals and personnel I've encountered have been exceptional. My appreciation goes to VMC for their..
Victoria Medical Centre
Ian F.
This medical practice is quite hectic, and securing a same-day consultation can be challenging, though the situation has gotten better since their initial launch. Once you actually see the..
Victoria Medical Centre
Steph S.
I've been repeatedly misdiagnosed and prescribed incorrect medications. The medical team has been slow to refer me to appropriate specialist departments. Only now, after consulting with specialists,..
Victoria Medical Centre
Shakibe S.
Sadly, the current system is incredibly challenging for those who can't physically line up early in the morning or make phone calls during appointment booking hours, especially for individuals who..
Victoria Medical Centre
Steph N.
VMC has evolved into an excellent medical practice! Naturally, there were initial challenges, but who wouldn't expect difficulties when merging four surgeries during a pandemic, reshuffling staff..
Victoria Medical Centre
John W.
I contacted VMC at 09:15 and asked for a return call. They responded within roughly 3 minutes. After describing my symptoms, the receptionist determined I needed to see a GP urgently. An appointment..
Victoria Medical Centre
Son C.
I've been a patient at this medical practice for half a decade. During this time, I've experienced multiple frustrating interactions. One physician outright refused to authorize a blood test to..
Victoria Medical Centre
Melanie N.
The personnel were accommodating, and the physician I consulted was exceptionally understanding regarding what I perceived as a minor yet worrying issue. While reaching them via telephone can be..
Victoria Medical Centre
Marje p.
The medical professionals here are exceptional. HOWEVER, scheduling an appointment is incredibly challenging. This issue urgently requires resolution, as patients are experiencing significant..
Victoria Medical Centre
J C.
Supported me tremendously following my surgical procedure that encountered some unexpected challenges. The VMC medical team went the extra mile to assist me, and I'm truly grateful to all the..
Victoria Medical Centre
B R.
Medical professionals at this facility range from good to outstanding. However, scheduling an appointment is an absolute ordeal, particularly if it's not deemed "urgent". Even for pressing medical..
Victoria Medical Centre
William S.
Staff here consistently demonstrate exceptional courtesy and a welcoming demeanor. They provide sound, reliable guidance and are genuinely committed to assisting customers effectively.
Victoria Medical Centre
Harry W.
I attempted to obtain a medical certificate one morning and dialed the office 372 times before finally connecting, only to have the call abruptly terminated, forcing me to restart the entire..
Victoria Medical Centre
Joe P.
I've been utterly unsuccessful in scheduling any appointment with VMC, despite numerous efforts to do so. Their telephone support is dismally inadequate - even when you manage to connect, you're..
Victoria Medical Centre
Martin M.
Whenever I can, I opt for their digital platform, which consistently provides a seamless interaction. Every staff member I've interacted with has been cordial and supportive. The general..
Victoria Medical Centre
Frank W.
Throughout my interactions with VMC in recent years, I've had nothing but favorable impressions. I've consistently been able to schedule appointments with my primary care physician whenever..
Victoria Medical Centre
terry p.