S(

Star (. one year ago • From Google

Rating

Bad

Heartless reception staff failed my dying father

After careful consideration, I feel compelled to share my deeply distressing experience. The reception staff's lack of comprehension is absolutely appalling. Earlier this year, my mother attempted to secure a GP appointment for my father, who was battling a terminal illness, but was callously informed they couldn't schedule anything until May. Tragically, he passed away in April, and at the time, the staff displayed complete indifference to his critical medical condition. They insisted he could only communicate with his doctor through a formal appointment and refused to even allow my mother to leave a message, with one receptionist dismissively claiming she would just be directed to make an appointment. Ironically, his physician was personally calling my mother at 7 pm to check on their needs. The behavior of these front desk employees towards patients facing terminal diagnoses is unacceptable. The management and leadership absolutely must implement comprehensive retraining to ensure staff understand the gravity of terminal illnesses and the urgent need for immediate medical access and compassionate support.

Other reviews for Victoria Medical Centre