Woodlane Medical Centre
Katya P. 4 years ago • From Google
Bad
Heartless reception team fails pregnant patient
Two years on, and I'm still appalled by the shockingly callous attitude of the reception staff at this medical practice. At 35, nearly 36 weeks pregnant and having just relocated for my partner's work, I visited this surgery, conveniently located near my home. While I appreciate they might be busy, the reception area was empty, and the receptionist's demeanor was dismissive and cold. When I explained my situation, needing to register quickly to access midwife services, instead of offering guidance, she curtly stated they were busy and simply handed me a registration form. Upon returning the completed form, they refused to register me because my ID didn't match my new address, despite me presenting a utility bill. After wasting nearly a week attempting to obtain updated identification, I turned to Rosewood Medical Centre, who immediately connected me with a midwife, registered me effortlessly (accepting my utility bill without ID drama), and secured an appointment within a week - by which point I was 37 weeks pregnant. Woodlane Medical Centre unnecessarily added stress during my pregnancy's final weeks, seemingly motivated by pure indifference. Their approach was not just unhelpful, but potentially dangerous - if they couldn't register me, they should have been transparent about capacity or at least directed me to alternative midwife services, which they apparently knew nothing about (a concerning revelation in itself).
Unable to reach them by phone, I opted to visit in person, thinking it would be faster. I requested the receptionist to have a nurse briefly examine my elderly mother's ears, as she had recently..
Woodlane Medical Centre
#Team H.
Two physicians at this facility are absolutely deplorable and should not be practicing medicine... Extremely discourteous and condescending. The female doctor is unbelievable - she is so..
Woodlane Medical Centre
Anand P.
In my opinion, having a general practitioner seems increasingly pointless. I often find myself questioning the allocation of our tax contributions—perhaps it would be more beneficial to allow..
Woodlane Medical Centre
Lee J.
Dr. Dan Weaver has been incredibly understanding and compassionate in supporting my autistic daughter and addressing her unique challenges. I am truly grateful for his care.
Woodlane Medical Centre
Anonymouse
I have put problem with this practice Jan but is Jan until present day. Absolutely shameful treatment from receptionists. I was sitting in practice plus on the phone to wood lane medical centre...
Woodlane Medical Centre
Helen M.
I accompanied my mother to this medical facility since she requires assistance, and I was taken aback by the discourteous behavior of one of the receptionists, who desperately needs training in..
Woodlane Medical Centre
Natasha M.
The front desk staff member displays an exceptionally unpleasant demeanor and has to be the most discourteous individual I've had the misfortune of interacting with.
Woodlane Medical Centre
Chantelle T.
I am utterly frustrated with the treatment I've experienced from my medical practice (a long-standing patient of 32 years). I reached out earlier today regarding what appears to be a serious chest..
Woodlane Medical Centre
J S.
Terrible customer service strikes again. Spent a quarter-hour waiting first in line, only to be informed no appointments are available for a month, and was mockingly dismissed when requesting..
Woodlane Medical Centre
Kathleen A.
I needed to obtain my blood test results and was assisted by Nicola, who was absolutely fantastic. She had to reach out to me for a follow-up, which she promptly did. I left the facility feeling..
Woodlane Medical Centre
james 0.
I never anticipated that I would find myself writing a negative review, but after recently being diagnosed with nerve damage, securing an appointment at this practice has proven nearly impossible...
Woodlane Medical Centre
Taniya A.
I find it incredibly frustrating trying to get through to the surgery; I often resort to booking eConsults just to connect with a physician. However, they frequently advise me that I need to..
Woodlane Medical Centre
Parry S.
Extremely disappointing interaction with the front desk personnel, and the entire staff, from management to physicians. Their conduct was discourteous and entirely unacceptable. The level of..
Woodlane Medical Centre
LEE C.
Extremely unsatisfactory medical response, physicians failed to attend to a 91-year-old patient following a fall and head trauma, despite being merely two minutes away from the location.
Woodlane Medical Centre
Charlie C.
Scheduling an appointment took over four weeks, and the medical staff displayed a total lack of empathy, seeming disinterested in patient care. They were clearly eager to minimize interaction time,..
Woodlane Medical Centre
Freya A.
This medical practice is incredibly frustrating. They schedule appointments but consistently fail to see patients at the scheduled time, often running over an hour behind. Yet, if a patient arrives..
Woodlane Medical Centre
Paramjit S.
Unhelpful employees consistently ignore customer concerns and seem more focused on avoiding interaction than providing assistance. Their attitude is dismissive, and they appear more interested in..
Woodlane Medical Centre
Shahad M.
The management was extremely poor, and the staff's rudeness was evident. I arrived just a minute late, but everyone seemed preoccupied on calls. After waiting for about 45 minutes, when I finally..
Woodlane Medical Centre
Lainey B.
I highly suggest this healthcare facility to anyone seeking assistance. The entire team, including the receptionists, physicians, and nursing staff, is incredibly supportive. I consistently feel..
Woodlane Medical Centre
Pauline B.
Throughout the weekend, I found myself without any medication. On Wednesday morning, I conducted an online consultation, and by late Friday afternoon, I made three calls to the surgery to inform..
Woodlane Medical Centre
Elizabeth S.